Customer Service Advisor

As a Barclays Customer Service Advisor, you will be the first point of contact for our International/Offshore clients by telephone, email, online banking, and written communications in a confident, professional, and knowledgeable manner at all times. You'll also be liaising with both internal and external stakeholders on a regular basis, to resolve queries and recognize requirements to meet their needs successfully.,

• Acting with integrity and working with colleagues to create a respectful and motivating environment


• Looking after your own well-being in the workplace and that of your close colleagues, to contribute towards a culture of care


• Participating actively in citizenship activity that contributes to the wider Client Services world in which you work


• Participating fully in team meetings and huddles, being proactive in sharing new ideas of how to improve things for the team and for customers


• Putting yourself in the customer's shoes, and comprehending how products and services can help our customers, and how they are appropriate for their needs


• Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives


• Demonstrating a sound level of knowledge of our digital products, to educate your customers to have confidence in using alternative channels


• Offering a professional, caring, consistent and outstanding level of customer service, whereby an emotional connection with the customer is built
  
  Fluency in English and first class written and verbal communication skills are a requirement of the position


Skills that will help you in the role:

• A minimum of either five GCSEs (including English and Mathematics) or a track record of delivering excellent customer service


• Excellent level of computer literacy and proficient keyboard skills
  
  Our customer service colleagues are at the forefront of our obsession with customers - and right now our customers need us more than ever. They need colleagues who are understanding, committed, and take ownership of their development. Because when our colleagues are learning, they can adapt to our customers changing needs and support them when they need us the most - from life's little moments to the big ones., Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.