Customer Service Advisor

We are currently seeking a Customer Service Advisor to serveas the first point of contact for our valued customers. In this role, you willbe responsible for greeting clients, answering phones, scheduling appointments,and providing exceptional customer service. The ideal candidate will haveexcellent communication skills, a positive attitude, and a passion fordelivering an outstanding customer experience.,

• Greeting customers in a friendly and professional manner


• Answering incoming phone calls and directing them to theappropriate department or individual


• Updating customers regularly with the progress of repairs


• Updating CRM systems


• Assisting customers with inquiries, concerns, and feedback


• Maintaining a clean and organized reception area


• Assisting with administrative tasks as needed, such asfiling paperwork and updating records
  
  Previous experience in a customer service or receptionistrole preferred


• Excellent communication and interpersonal skills


• Ability to multitask and prioritize in a fast-pacedenvironment


• Proficiency in basic computer skills, including MicrosoftOffice Suite


• Strong attention to detail and organizational skills


• Ability to maintain a positive attitude and provideexcellent customer service under pressure


• Knowledge of automotive repair terminology and services is aplus but not required


If you are a friendly and outgoing individual with a passionfor providing exceptional customer service, we want to hear from you! We lookforward to reviewing your application!

Steer Automotive Group is a trusted provider of automotiverepair services, dedicated to delivering exceptional quality and customersatisfaction. With a team of experienced professionals, and a commitment toexcellence, integrity, and innovation, we strive to exceed our customer andclient expectations at every turn. As a leader in the industry, we are seekinga friendly and professional Customer Service Advisor to join our team and contributeto our continued success.

Pulled from the full job description

• Company pension


• Cycle to work scheme


• Employee discount


• Paid training


• Sick pay, Competitive salary plus performance related bonus


• 29 days holiday including public holidays plus additional days with service


• Pension contributions


• £1,000 recommend a technician bonus incentive


• Enhanced parental leave


• Enhanced sick pay


• Talk to us about flexible working


• VIP Awards colleague recognition scheme


• Cycle to work scheme


• Benefits app high street/online discounts, discount vehicle maintenance & repairs and so much more!


• Steer Academy provides accredited ongoing training paid for by the business


• Opportunities for career progression