Customer Service Advisor

At our Southside Glasgow premises, you'll be at the heart of our operations. But here's the best part - after you've learnt the ropes, from 3 months in you'll have the opportunity to enjoy the flexibility of hybrid working. That's right, we value your comfort and work-life balance!

So, what will you be doing? No two days are the same here at Simple - there's always a new challenge to tackle. As the first point of contact for our customers, you'll be their hero! Answering calls, responding to emails, and picking up contact via social and other channels through our efficient ticketing system, you'll showcase your customer-centric mindset and problem-solving prowess. But that's just the beginning!

We're searching for candidates who excel in call and ticket/email handling, as we believe in constantly raising the bar. As you grow more confident in your role, we'll introduce additional tasks that will challenge and excite you.

As a key member of our team, your responsibilities will include providing comprehensive support. Whether it's addressing general inquiries, resolving missing orders, or collaborating with our internal and external teams, you'll ensure that every customer's concerns or issues regarding prescriptions or purchases are promptly resolved.

Here's the deal: we need individuals who thrive in a fast-paced, ever changing environment. We're going places, FAST, and that means we're constantly evolving our service offering. If you're the type of person who enjoys the thrill of delivering world-class service to our patients and customers as the company scales up, then this role is tailor-made for you!

Experience with Zendesk (or similar), handling vulnerable customers, and out-of-the-box problem-solving are skills we're looking for. However, we also believe in investing in our team and that's why we provide training and ongoing support, ensuring your success every step of the way.

Are you ready to take your customer service skills to the next level?

We're on the lookout for exceptional individuals who are passionate about enhancing the customer experience and delivering an unforgettable journey from start to finish. If you're up for the challenge, keep reading!

77 Dunn Street, Glasgow G40
Hybrid work
£24,960 a year, Pulled from the full job description

• Company pension


• Cycle to work scheme


• Enhanced maternity leave


• Enhanced paternity leave


• Gym membership


• Private medical insurance, Apply today and be part of a team that's committed to revolutionising customer service and making a real difference!


Salary: £24,960 per year

Hours: Monday - Saturday 5 days, 40hours a week.

Basics you can expect:

• 33 days (Inclusive of Bank Holidays) + 1 day per year of service, up to 5 extra days


• Extra day off for your birthday


• Company share scheme


• Bupa Private Healthcare


• Income Protection


• Cycle to Work Scheme


• My Gym Discounts


• Company pension scheme


• Quarterly Team Training and Social Budget


• Enhanced Maternity and Paternity Leave


• Rewarding bonus incentive scheme


• 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources.


• Love2Shop Discount


• Hybrid working (after completion of probation)


• Internal progression opportunities


• Relaxed dress code


The Simple Online Healthcare Promise:

Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 1000 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you.