Customer Service Advisor

Inbound Call Handler

• Hourly Rate: 13.14
• Annual Salary: 23,900
• Location: Perth (Hybrid working available after training)
• Job Type: Full-time, Rotational Shifts including 1 in every 7 weekends

We are on the lookout for a highly motivated and customer-oriented individual to join our team as an Inbound Call Handler. This role is central to providing exceptional service and support to our customers. If you have a passion for customer service and thrive in a dynamic environment, this could be the perfect opportunity for you.

We provide comprehensive training, so if you're enthusiastic, empathetic, and eager to learn, we're interested in hearing from you. This ongoing temporary position has the potential for extension or a permanent offer for the right candidate.

• Serve as the first point of contact for customer inquiries, ensuring a professional and courteous response.
• Handle a high volume of inbound calls efficiently and effectively.
• Utilise our in-house system to determine customer needs and identify appropriate next steps.
• Accurately record customer information onto their account records, maintaining confidentiality and attention to detail.

• Previous experience in customer service, retail, or hospitality is preferred but not essential.
• Strong attention to detail and the ability to multitask effectively.
• Excellent communication skills and a friendly, approachable manner.
• Eligibility to work in the UK and the ability to pass a criminal record and credit check.

• Competitive hourly rate and annual salary.
• Hybrid working options available following the initial training period.
• Full training provided to support your development and success in the role.
• Potential for the role to be extended or made permanent for high-performing individuals.

If you're looking for an exciting opportunity to join a dynamic team and make a positive impact on customer experiences, apply today! Please submit your CV and a cover letter detailing your interest and relevant experience.