Customer Service Agent - Face to Face - ARB14163

Service: Customer Support Services - Customer Engagement

Closing Date: Wednesday 8th May 2024

Customer Service Point Agent required within our Customer Service Point based in the Helensburgh Civic Centre. This is a temporary part time post working 25 hours per week (9 a.m.to 3 p.m. Monday to Friday). This post is for a period of 14 months and is for maternity cover.

To support the Customer Service Centre to provide a high quality, efficient and effective service to users by providing a high quality, customer-focused service within the Customer Service Centre Team, processing enquiries and requests, offering advice and information on Council Services, and carrying out a range of other duties in accordance with Council Policy, service guidelines and procedures.

Provide an effective and efficient registration service, conducting civil marriages, civil partnerships, citizenship ceremonies, baby naming ceremonies, renewal of marriage vows and associated duties/paperwork including preparation of registers.

Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver is not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible.

Applicants should note that:-

• The salary shown is the full time equivalent salary, the actual salary will be paid pro rata for the hours worked.
• This is a temporary post which may be filled on a secondment basis by an employee wishing to gain experience/career development and will be at the discretion of the employee’s director.

To apply for this vacancy, please click on the Apply Now button at the top of this page.

If you would like clarification on any information contained within the vacancy advert and/or the job description you will require to speak with the recruiting managers, who are:

• Elaine Crichton, Service Point Supervisor
• Email: elaine.crichton@argyll-bute.gov.uk
• Telephone Number:
• Reference: ARB14163/BCS00192

and

• Jennifer Gilchrist, Customer Service Centre Ops Manager
• Email: Jennifer.Gilchrist@argyll-bute.gov.uk
• Telephone Number:
• Reference: ARB14163/BCS00192

Please note that you cannot apply for this vacancy by contacting the recruiting manager, applications must be made by clicking on the Apply Now button at the top of this page.

Please also note that we do not accept CVs, only applications completed and submitted via the Apply Now button on this page.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about our commitment to this please visit Equality & Diversity Policy.