Customer Service Assistant

World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development. In addition, as a customer service representative your benefits will include:

• Company bonus scheme


• Employee Assistance programme - Confidential advice service to support our teams on a range of issues including, personal & financial - your wellbeing is important to us!


• Discounts on products for our staff, family, and friends


• Travel discounts


• Free parking
  
  Customer Service advisors have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion, and enthusiasm for our luxurious products. Your responsibilities will be to:


• Deliver an individualised world class service experience for every customer


• Maximise sales opportunities using world class service skills and knowledge of products and promotions



• Demonstrate positive personal behaviours and a can-do attitude


• Work independently or as part of a team to achieve operational standards across the store


What do you need, to be a customer assistant at World Duty Free?

• Passion about working in a team


• Flexibility to adapt to the fast-paced environment


• Good communication skills


• Self-motivation, enthusiasm, and professionalism
  
  Salary: Competitive Hourly Rate


Benefits: Benefits - Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts), Pay - competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours)

Contract - 35 hours per week, plus overtime, permanent, full time

Working pattern - 3 on 3 off (3 weekends off in a row) or 4 set days between the hours of 3:45am - 9pm, will be discussed at interview. Please note our roles are on a rolling rota, and days do change every week. You will be provided with your rota 4 weeks in advance.