Customer Service Assistant - NorthLink Ferries

Customer Services AssistantNorthLink Ferries, Hatston, KW15 1RQPermanent, 20 hours per week
- Evening Work£21,800 + Benefits
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
Are you looking for part time flexible hours for your next role? We have an exciting opportunity to join our team in based in Lerwick. Working in our busy Lerwick Terminal you'll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport's flagship contracts NorthLink Ferries. In this role of Customer Service Assistant you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers. This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career. Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business's Health, Safety and Environment Serco Policy. The job

requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco's Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system. What we offer, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Competitive salaries with annual reviews
- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
- Access to a huge range of discounts and exclusive deals such as Travel discounts, Online and Instore Shopping/Grocery discounts, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.