Customer Service Representative

The Trainline

Customer Service Representative

£24000

The Trainline, Edinburgh

  • Full time
  • Temporary
  • Onsite working

Posted 2 weeks ago, 14 Apr | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: fcdcb6c6e81e4f74867d6604d0abc118

Full Job Description

You will play a key role in providing our customers with a fantastic customer experience:

  • Answering aftersales and technical support requests via phone and email in French.

  • Escalade customer feature requests and potential product bugs.

  • You will join a dynamic international team of multilingual customer service representatives

  • The job opportunity will be in our office in Edinburgh

    Fluent in French and English.

  • Quick problem-solving capacities to offer live support on time-sensitive customer requests.

  • Confident with software navigation: we use a combination of internal software and customer software.

  • Desirable: Experience with customer service (facing and/or non-facing)

    Salaire : Non spécifié

  • Télétravail non autorisé
    Expérience : < 6 mois
    Postuler, Salary: £24K