Customer Service Representative

Anderson Knight is recruiting for dayshift Customer Service Representatives for a well-established company based in Glasgow.

You will be responsible for handling both inbound and outbound calls in a professional fashion, effectively documenting and forwarding all customer-related issues and enquiries.

Company benefits:

• 33 days (6.6weeks) paid holiday for a full-time contract.

• Informal hybrid working 

• Free on-site parking 

• Subsidised canteen facilities & vending machines 

• Pension scheme – up to 5% matched contribution 

• Company-funded Healthshield cash plan. 

• Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more 

Main Duties and Responsibilities:

• Prioritise and oversee incoming calls, emphasising quick response times and adherence to provided call scripts to capture essential information in accordance with Call Quality Monitoring guidelines.

• Complete all necessary administrative tasks associated with your role promptly and thoroughly, ensuring a prompt and efficient service delivery in alignment with agreed-upon service levels.

• Ensure adherence to the Call Script and comply with Call Quality Monitoring guidelines.

• Obtain all pertinent data during each call through effective questioning to quickly grasp the nature of the issue.

• Accurately input data and complete all relevant fields throughout the duration of each call.

• Take ownership of customer problems, seeing them through to resolution.

• Collaborate with Engineers to prioritise calls for swift response times.

• Manage post-call activities efficiently to handle workload and meet service level objectives.

Key Attributes and Skills:

• Previous experience in a contact centre, call centre, or helpdesk role.

• Motivated and enthusiastic individual with a strong commitment to providing excellent customer service.

• Outstanding verbal and written communication abilities.

• Exceptional accuracy and attention to detail.

• Capable of working collaboratively within a team and efficiently managing individual workload.

• Proficient in administrative tasks, including expertise in Microsoft Office applications.

If you are ready to embrace this excellent opportunity, please forward your CV with confidence.