Customer Services Admin Assistant

Rosehill has been operating in the Pollok area of Glasgow for over 30 years and owns and manages over 1000 properties.

Following an internal promotion, an exciting opportunity has arisen for a Customer Services Assistant to work within a small but busy team.  

Under the direction of the Customer Services Officer, you will support the delivery of our Customer Service Charter.

As Rosehill’s first point of contact, you will be required to provide face-to-face and telephone support to our tenants, contractors, and other customers in a polite, friendly, and efficient manner. 

You will be responsible for processing repair orders from tenants and assisting with the administration of annual gas safety checks. In addition, you will be responsible for logging all invoices received into our online system, ensuring relevant paperwork is attached. 

The provision of general administrative tasks such as mail distribution, typing, and photocopying is also a requirement of the role.

You should have previous experience in providing administrative support and dealing with members of the public. You must be competent in the use of MS Office and display excellent attention to detail. Previous experience in the housing sector is preferred, but not essential. 

We offer a competitive salary, excellent terms and conditions of employment, 25 days annual leave, 15 public holidays, and a choice of pension provision.

In addition, we offer several employee benefits including Hybrid Working, Flextime, Flexible Working Policies, access to an Employee Counselling Service, Flu Vaccination Program, and a Corporate Eye Care Scheme.

If this post appeals to you and you believe you have what it takes to be part of a successful organisation like Rosehill, then we are keen to hear from you.