Customer Services Officer - INTERNAL APPLICANTS ONLY - EAL10092

Vacancy Information

The salary advertised is full time (35 hours per week). Part-time hours will be pro-rated accordingly.

Hourly rate of pay: £16.37 - £17.78

Days and Hours of Work:
Monday & Tuesday, 09:00-17:00
Flexi time is applicable.
To start 1st July 2024.

The Haddington Area Office team covers the reception at John Muir House supporting public and colleagues coming into the building for meetings or to access Council services as well as accepting payments and supporting Contact Centre calls.

The Customer Services Officer is responsible for ensuring all necessary policies and procedures are followed including for banking, audit and GDPR, works with Team Leads across Customer Services and Libraries to maintain adequate staff levels and line manages the team in John Muir House.

The successful candidate will have a sound understanding of customer services and best practice, experience of working in a customer service environment and have experience of supervising staff.

INTERNAL APPLICANTS ONLY
This post is open only to current employees of East Lothian Council (this includes agency/casual/locum staff who are currently undertaking work for us). 

Job Details

To supervise an Area Team of staff responsible for the delivery of front line customer and/or library services.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications
Educated to HNC or SVQ Level 3 in a relevant discipline e.g. Information Studies, Business Admin., Business Management or in a Care related qualification and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience. 

PVG Membership
This post is considered as Regulated Work with vulnerable children and/or protected adults, as specified in the Protection of Vulnerable Groups (Scotland) Act 2007.

All preferred candidates for posts carrying out regulated work with these groups will be required to become a PVG Scheme member, or undergo a PVG Scheme update if they are already a member, prior to any formal offer of employment being made by East Lothian Council.

Please note: PVG member’s records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG membership or update check, if relevant to the post being applied for, will be discussed with the applicant and investigated prior to any formal offer being made.

Please note:
If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UKwebsite.

Additional Information

For additional East Lothian Council employment information please click on the following link: www.eastlothian.gov.uk/nonteachinginfo

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.

If you require further information about this vacancy, please call , or email us on recruitment@eastlothian.gov.uk

Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form.