Customer Team Leader

You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.
We're looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you'll do

• Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations


• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected


• Make sure that the store remains safe, legal, and fully operational


• Manage diligence checks and stock accuracy to make shopping a great experience for our customers


• Support your store manager by deputising when they're not working and delivering a variety of HR processes


• Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback


• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan, What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix.


• Driving Innovation


• Forging Relationships


• Co-operation


• Inspirational Communication


• Supporting Change
  
  The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor


• Great people skills, with the ability to build positive relationships with customers and colleagues


• Strong organisational and problem-solving skills


• A desire to learn, grow and develop your leadership skills


• The flexibility to work a range of different shifts
  
  This isn't your standard food retail job, and no two days will be the same. But the one thing that won't change is your dedication to providing great service to our customers and members. Our stores are a strong part of the local community and we're proud to give back to them. So not only will you be helping customers find what they need, making sure the store looks good, and introducing them to our membership scheme. You'll be building relationships and getting to know who shops with us every day. Because that's what being part of a community is all about. That's the Co-op difference. And you'll do it all with a smile on your face, just so you can put a smile on theirs.


Our culture

Smiling while you work is easy when you see the difference you make each day. Our past, present and future is all about making a positive impact on our communities - and our store teams have the additional pride of making this possible. The conversations you have with our customers and members help us bring attention to local charities and causes. You may even serve the people directly affected. Which fills us all with a greater sense of purpose.

• Our past, present and future is all about making a positive impact on our communities.


• We're proud our business helps to create new spaces and facilities in local neighbourhoods.


• There's a sense of purpose in contributing to the health and wellbeing of our communities.


• Whatever job you do, you can have a real impact in helping to improve everything from community safety to education.
  
  Holidays starting from 36 days holiday per year (includes bank holidays)


• 30% off Co-op branded products in our food stores


• Pension with up to 10% employer contributions


• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it


• Services to support your physical, mental and financial wellbeing


• YuLife - a wellbeing app that rewards healthy behaviours with vouchers to spend at your favourite brands, Full, paid training and dedicated support for your personal development and career progression


• 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)


• A pension scheme with up to 10% employer contributions


• Wagestream- a money management app giving you access to a percentage of your pay as you earn it


• 36 days of holiday (including bank holidays, pro rata for part time colleagues)


• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations


• 24/7 employee assistance service


• YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands


• Rotas shared three weeks in advance and accessible on your phone


• Cycle-to-work scheme


Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.