Deputy General Manager

Be Yourself - Be an Inspiration to Your Team - Be Leonardo

As a Deputy General Manager, you'll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations. We're looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!

As a Deputy General Manager, you will:

• Be yourself!


• Set guest satisfaction targets and ensure these are met, using guests' feedback and surveys


• Lead from the front and get stuck in - you're the face of the hotel operation!


• Regularly inspect rooms to ensure our product is to brand standard


• Mentor team members in your hotel, who are undertaking in-house Learning & Development programmes in support of their career


• Collaborate with your local HR team to host engaging activities for your team


• Host weekly operations meetings to discuss events and groups - you'll liaise with the Meetings & Events team to ensure your hotel is ready to deliver!


Why come join us?

We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community. In our business, your hard work and pace is valued. It's our role to keep you at the top of your game by offering genuine management opportunities for development and progression. In fact, our "High Potential Programme" is designed for leaders just like you! The programme has been created to progress Deputy General Managers to their first Hotel Manager role. The programme develops your skills and knowledge at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years'; there's never been a more exciting time to join us!

Some of the perks you could enjoy include:

• Quarterly bonus scheme: based on our business and your personal performances


• Enhanced pension plan


• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you've been dreaming of!


• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops


• Free hot meals whilst on duty


• Talent referral scheme: earn yourself a bonus for recommending a friend to join us


• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration


• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support


• Ongoing job-related training programmes with clear paths for progression