Deputy Practice Manager

Muirton Road, Lossiemouth, Moray IV31 6TU

Moray Coast Medical Practice is a dynamic, forward-thinking GP practice in the coastal town of Lossiemouth, Moray. Focussed on delivering the best possible patient service, we have an opportunity for a highly-motivated and experienced manager/supervisor to join our team.

The principal areas of responsibility and the qualities required of the Deputy Practice Manager are outlined in the job description. Whilst not expecting the person appointed to be an expert in all areas listed, we do expect candidates to have good interpersonal qualities and be able to demonstrate experience and confidence in the areas of people management.  

An understanding of current NHS initiatives will be helpful; however the NHS is changing substantially and rapidly and the introduction of new ideas and methods from outside the NHS presents an attractive proposition to the management team.

The Practice Manager and Partners are looking to appoint a manager with strong managerial skills to contribute and support the Practice Manager. The manager is seen as a key member of the team and will be expected to demonstrate leadership qualities from within the team, achieving goals and targets using a combination of personal involvement, motivation of other staff and delegation when appropriate.

Whilst most of the role entails working under the management of the Practice Manager, it is crucial that the successful candidate is prepared to interact with patients and other members of the public from time to time, for example in managing queries and concerns from patients.

The opportunity for further personal development will be given in order to develop your skills in line with practice needs.

The position offers 37 hours per week during normal working hours.

Full Job Description

Moray Coast Medical Practice is a dynamic, forward-thinking GP practice in the coastal town of Lossiemouth, Moray. Focussed on delivering the best possible patient service, we have an opportunity for a highly-motivated and experienced manager/supervisor to join our team.

The principal areas of responsibility and the qualities required of the Deputy Practice Manager are outlined below. Whilst not expecting the person appointed to be an expert in all areas listed, we do expect candidates to have good interpersonal qualities and be able to demonstrate experience and confidence in the areas of people management.  

An understanding of current NHS initiatives will be helpful; however the NHS is changing substantially and rapidly and the introduction of new ideas and methods from outside the NHS presents an attractive proposition to the management team.

The Practice Manager and Partners are looking to appoint a manager with strong managerial skills to contribute and support the Practice Manager. The manager is seen as a key member of the team and will be expected to demonstrate leadership qualities from within the team, achieving goals and targets using a combination of personal involvement, motivation of other staff and delegation when appropriate.

Whilst most of the role entails working under the management of the Practice Manager, it is crucial that the successful candidate is prepared to interact with patients and other members of the public from time to time, for example in managing queries and concerns from patients.

The opportunity for further personal development will be given in order to develop your skills in line with practice needs.

The position offers 37 hours per week during normal working hours.

Job Description

Reporting to: Practice Manager

1. Job statement

· Deputise for the Practice Manager in their absence

· Provides general advice to patients and relatives attending the practice

· Lead on all matters relating to Premises and Health & Safety, including risk assessments, policies, compliance, and monitoring

· Clinical and admin rota overview

· Work in conjunction with the Practice Manager to oversee HR, assisting with any disciplinary matters

· Review and update any policies allocated to the post-holder

2. Position

The job holder reports directly to the Practice Manager/GP Partners.

3. Areas of Responsibility

· To support the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

· Deputise for the Practice Manager in their absence, liaising with external agencies and/or the partners as and when appropriate

· Provide leadership, support and guidance to all members of staff

· To train and develop your staff with a view to continued improvement to patient service, identifying any other training needs for staff in the department, and recommending appropriate training to the Practice Manager.

· Commitment to own personal development, including completion of mandatory and any additional training needed.

· To undertake bi-annual appraisal/interim reviews with the Practice Manager.

· Monitor compliance with H&S legislation, providing leadership and direction for staff.

· Act at the practice H&S lead, conducting regular risk assessments and reporting any issues to the Practice Manager as appropriate

· Manage compliance and asset registers/equipment logs, including the scheduling of any maintenance checks

· Plan and apply clinician rotas and ensure an effective appointments and waiting list system is maintained

· Support management of the clinical system and the telephony system

· Act as the premises manager, dealing with defects, maintenance and all other associated tasks, such as liaising with contractors and cleaning staff when needed

· Support the overall practice clinical governance framework, e.g. management of the significant events

· Assist the Practice Manager when dealing with disciplinary matters

· Action all tasks in a timely manner.

· To hold regular team meetings, and attend other practice meetings as and when required.

· To ensure the non-clinical teams support the clinical team as requested.

· To ensure staff comply with entry and end of day procedures.

· To maintain patient confidentiality.

· To preserve and encourage inter-departmental co-operation.

· To continually look for ways to further improve/streamline processes.

· To ensure that practice procedures and protocols are followed and adhered to by the non-clinical teams.

· To implement and oversee the introduction of any agreed procedural changes within the non-clinical teams.

· From time to time, the job holder may be required to work additional shifts to cover holiday and sickness absences.

· Any other duties you may reasonably be required to undertake at the discretion of your line manager.

Experience

Essential:

Experience of providing a high standard of service

Experience of working in a pressurised environment

Experience of dealing with members of the public

Experience of managing a team

Desirable:

Experience of working in a GP surgery

Experience of handling sensitive information

Familiar with VISION/Docman

Knowledge/Skills

Essential:

Computer-literate and able to pick up new IT processes quickly

Excellent communication skills (written and oral)

Clear and polite telephone manner

Tact and diplomacy

Empathy with patients

Excellent interpersonal skills

Ability to be professionally-assertive when required

Qualities/Attributes

Essential:

Pro-active and resourceful when issues arise

Positive can-do attitude

Projects a positive and professional image

Adaptable and embraces new ideas and ways of working

Self-motivated

Organised and efficient

Excellent attention to detail and accuracy

Problem-solving skills

Patient and the ability to remain calm in stressful situations

Friendly demeanour and helpful attitude

A positive approach to learning

Excellent time-management

Ability to prioritise

Ability to receive constructive feedback

Remains calm under pressure

Ability to work well with others- both with your immediate team and the larger Practice team

Flexibility with regards to duties

This is not an exhaustive list of duties, and a regular review will take place with the post holder as part of their on-going development and performance management.

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday