EAP Telephone Counsellor - Licensed

At UnitedHealth Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future.

Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone.

As an EAP Counsellor you will be in an impactful role built around a caring supportive team of counsellors with a desire to improve the emotional wellbeing of our members. The EAP counsellor is essential for providing brief solution focused counselling to our members working with a model of delivering Emotional Wellbeing Support with a realistic approach, coaching our members to their desired goal. Working alongside the EAP Ireland team you'll have the opportunity to in the moment support to a diverse range of clients. In addition to having impact on a great team, you'll also discover the career opportunities you'd expect from an industry leader.
Working Schedule:

16 hours per week - Flexibility to be split hours across 2 days in either location (Glasgow/Edinburgh) on Tuesday, Wednesday or Thursday.

Key responsibilities will include:

• Provide virtual assessments and in the moment support to a diverse range of clients using a brief solution focused model


• Provide one off emotional wellbeing calls, referring to internal and external resources


• Carry out risk assessments and triage


• Complete case notes for all clients in line with clinical policy


• Undertake training modules and company specific E- learning


• Keep up to date on relevant regulatory and legislative developments


• Play a proactive role in weekly and monthly team meetings


• Demonstrate a keen awareness of meeting customer expectations within the boundaries of emotional wellbeing.


• Problem solving and the ability to create an internal network are key


• Undertake all other tasks and responsibilities as required
  
  Accreditation to recognized counselling and/or psychotherapy governing body


• Bachelor's degree/Level 8 in Counselling or Psychotherapy.


• Experience working in a brief solution focused counselling model.


• Previous telephone/video counselling experience.


• I.T/Computer literate (MS Word, Excel, Outlook, MS Teams etc.), Master's degree in counselling and/or psychotherapy.


• Good clinical judgement and understanding of your responsibilities regarding confidentiality; strong work ethic and professionalism.


• Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills.


Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.