Events & Groups Manager

As an Events & Groups Manager, you will demonstrate an exceptionally strong focus and drive to deliver and exceed revenue objectives. Responsible for the day-to-day management and supervision of regionally based Events & Groups team members. You will: effectively promote all our hotel's facilities and services to achieve the maximum sales revenue and client satisfaction for each event; ensure that each booking is handled efficiently from client enquiry through to post experience feedback; ensure all department standards are met including maintaining accurate status and administration of all bookings in our property management system (PMS) and communicate effectively with clients and Operational teams at each hotel ensuring the success of each event.

This role is one of 4 regional Managers, each based at our Event & Groups regional offices, Bath, Dundee & London. Alongside your peers, you will drive a strong one team culture and mentality, across the wider department

Main Responsibilities:

• Ensuring the team proactively convert enquiries and sales opportunities.


• Promote all of the Hotels and their facilities to achieve Events & Groups budgets for each hotel.


• Ensuring the department produces high quality booking detail and admin, allowing our Operational based team to deliver excellence for our clients.


• Working with the team to exceed department KPIs.


• Ensure the team deliver a total sales approach with all clients and agents, by upselling, cross selling, and maximising revenue generation, together with creation of sales leads for Sales Team.


• Deliver Revenue and Forecast reports on a weekly and monthly basis.


• Taking responsibility for customer satisfaction, staff recruitment, training, monitoring staff performance and increasing sales.


• Identify need periods in business when compared to budget, Propose and implement proactive actions to address this need.


• Create and nurture innovation and change to ensure smooth running of department.


• Ensure equitable division of departmental workload amongst team members.


• Encourage and lead by example a strong one team culture across all regional Event & Group Teams


An opportunity has arisen to be a part of our dynamic and driven sales division, in the role of Event & Groups Manager, based in Edinburgh

You will be a true people person, dedicated to the development and growth of our people and our culture. Through your personal credibility you will naturally create, develop and sustain high trust relationships with all stakeholders. You will have a real passion for events, and you will have excellent attention to detail in order to provide consistent standards. You will be great at multi-tasking, you will be efficient at solving guest/client enquiries and all with a smile and infectious personality!

We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:

• Previous Hotel Event and/or Group rooms manager or assistant manager related experience


• Strong leadership skills


• Track record of working to high standard/attention to detail


• Previous experience of working in a fast-paced environment


• Excellent customer service and communication skills


• Absolute attention to detail and flexibility are required in response to changing client requests


• Excellent sales techniques in order to maximise sales revenue
  
  You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:


• 29 days holiday


• Training and development from day one


• Employee events and celebrations


• Inhouse company interactive employee communication APP


• Entry to our state-of-the-art gym and pools


• Healthy meals to enjoy while you're working.


• Access to an external Employee Assistance Programme


• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.


• £200 referral bonus when your friends or family join the team.


Following your first successful 3 months, you'll also receive ……

• Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.


• Involvement in our employee of the quarter and annual recognition schemes


• Long service recognition


• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two


• 50% discount in our restaurants


• Cycle to Work Scheme


• Discounted room rates for employees, friends, and family


• Spa treatments and product discounts


• Critical Illness & Life Assurance cover