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Facilities Services Operative

Mitie Group plc.

Facilities Services Operative

Salary Not Specified

Mitie Group plc., Linthouse, Glasgow City

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 11 Apr | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 5f95c5769da4497aaac1a0e9174cfb53

Full Job Description

  • A key member of the FM service delivery team at Glasgow supporting to achieve a high level of service for all our customers through a positive can do attitude and approach to team work. Customer Service is Key.


  • Completion of planned preventative maintenance and any reactive requests as well as any ad hoc requirements that you notice as you pro-actively walk the site each day.


  • Ensure the site is clean, safe, and secure and running at its best - if not what can you do about that?


  • To ensure the company Health and Safety policy is adhered to


  • To be flexible and work with a 'can do' attitude at all times.


    • Main duties

  • Working at all times in accordance with relevant risk assessments and safe working methods, taking into account site hazards on the day, and using the appropriate PPE


  • Responsible for carrying out both planned and reactive maintenance on fabric and building assets. Activities will include:- Inspect/repair floor, walls, ceilings and roofs, free standing and fitted furniture, clear drainage and gully systems, undertake monthly tap testing and weekly tap flushing, inspect/replace luminaries and inspect/repair doors, windows and associated furniture.


  • Work to keep the site tidy and clear, managing waste areas and external walkways.


  • Responsible for ensuring site waste segregation into the appropriate containers and assist with ad hoc waste collections from the site team as required.


  • Miscellaneous DIY / Handyman tasks - anything that you would like training for should be highlighted for consideration. Investigating and identifying faults, repair of fixtures and fittings, carrying out site checks, general property maintenance and overseeing Contractor Works where required.


  • Assisting with small move requests and assisting moves suppliers for larger projects.


  • Porterage & pick up / delivery requests


  • Monthly Tap Temperature Tests.


  • Weekly Low Usage Water Flushing.


  • Quarterly Tap / Shower Head Descaling.


  • Jet washing areas that need maintaining to keep clean - smoke shelter, bike sheds, signs for example


  • Assist engineering staff in a wide range of duties as required - 2 man jobs, sharing advice, providing solutions


  • Take responsibility for paper / stationary delivery around the client buildings.


  • Building Fabric Upkeep - painting, making areas good if damaged or post take down of an item


  • Identify & report hazards & unsafe conditions


  • Understand and work within all H & S criteria and processes relevant to work activities - Safe systems of work / PPE/ COSHH/ Accident and incident reporting and show a proactive approach to H & S in the work environment taking necessary steps to ensure risks are mitigated


  • Ensure that service delivery meets the requirements of the SLAs as detailed in the main contract for all services.


  • Escort subcontractors providing support and guidance on all works


  • Proactive communication with management and customers to build strong trusting relationships


  • Assist in carrying out all customer requests ensuring the highest possible service delivery at all times


  • Ensure administration requirements for paperwork and PDA are actioned on time and all necessary documents/records are maintained accurately


  • In addition to the duties and responsibilities listed, you will be ask to complete any other duties which could be reasonably expected of you.

    Willing to learn and develop new skills, demonstrates a pro-active approach.


  • Good communicator (written, oral) in English and Computer literate


  • Time Management: Prioritise workload and work to deadlines. committed and punctual.


  • Keen eye for detail, practical, problem solver with a 'can do, will do, with pleasure' attitude.


  • Driving Licence.


  • Customer Focused with the ability to forge strong relationships with key customers


  • Smart, presentable & Punctual. Friendly & approachable.


  • Physically able to lift 25kg.


    • Working within the Mitie values and behaviours

    People Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.

    Trustworthy -

    · We challenge people when they don't do the right thing

    · We welcome advice from anyone that might improve what we do

    · We are open and honest & We think safety and always follow rules for safe working

    Helpful -

    We go out of our way to make a difference

    How we behave…

    · We work with each other to achieve the best for clients and for Mitie

    · We share information to help colleagues succeed

    · We build great relationships & Our first response to requests will always be positive

    · We look out for each other, never walking by unsafe actions or situations

    Inspiring -

    We help others to be the best they can be

    How we behave…

    · We support and encourage each other to develop

    · We lead by example & We set clear expectations

    · We listen to and learn from others

    · We learn from mistakes and incidents to prevent recurrence

    Passion Take our people, add their passion, and you get something really special.

    Spirited -

    We give it everything we've got

    How we behave…

    · We do good things for each other, the environment and the community

    · We appreciate diversity and encourage it & We demonstrate team spirit

    · We are committed to doing things better and setting new standards in all that we do

    · We take pride in what we do and have fun doing it

    · We celebrate success and say thank you

    Fresh thinking We want our people to find inspiration from skill development and career progression, and enjoy respect and recognition for a job well done.

    Pioneering -

    We do things that excite and amaze

    How we behave…

    · We bring new ideas to the way we do things

    · We are willing to try new things & We encourage and support innovation

    · We consider things from other peoples' points of view

    · We embrace new thinking and technologies

    · We build health & safety into everything we do

    Health and Safety responsibilities

    · Follow Group and company policies and procedures at all times;

    · Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

    · Use all work equipment and personal PPE properly and in accordance with training received;

    · Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

    Note

    This JD Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.