Factoring Assistant

Clyde Valley Housing Association (CVHA) are recruiting for a Factoring Assistant to join our Customer Service team. The role is 17.5 hrs per week which can be worked on a flexible basis, working pattern can be discussed at interview. In our Factoring Assistant role you will work within our dedicated and supportive team to deliver an efficient, effective and responsive factoring management service to our customers. Your team have the privilege of supporting and providing a high-quality service that offers value for money, meets legal requirements and delivers an excellent service for our customers. You will work closely with other housing experts in our wider teams, alongside external partners and agencies to help provide the right solutions at the right time to meet our customers' needs., To carry out a range of administrative tasks to contribute to the provision of a customer focussed and efficient factoring service.

• Ensure provision of a first-class customer experience by focusing on providing solutions for factoring customers



• Support the Senior Factoring Officer in delivering a range of factoring-related services to customers



• Act as the first point of contact for customers regarding factoring issues by assisting with telephone and email enquires relating to invoice queries, common repairs, estate issues and any other factoring enquiry



• Assist in producing quarterly invoices for customers, ensuring that they are issued on time and with the correct charges to each customer. Answer invoice queries and process customers' payments



• Maximise factoring income by assisting the Senior Factoring Officer with debt recovery procedures including monitoring payment arrangements, issuing arrears correspondence and making outbound calls regarding missed payments
  
  Clyde Valley Housing Association is a Registered Social Landlord, owning and managing more than 4200 homes with a pipeline programme to build over 600 more. Our thriving wholly owned subsidiary Clyde Valley Property Services provides factoring services to more than 3000 owners. CVPS is also building for mid-market rent and sale as well as operating and growing a private lettings business. People see us as a trusted and influential local and regional landlord and service provider, employer and business partner working across Lanarkshire and East Dunbartonshire. Clyde Valley Property Services is a wholly-owned subsidiary of the Clyde Valley Groups which provides services to private and mid-market tenants.


CVHA has a track record of delivering housing management, scheme development and high-quality housing services for a diverse range of customers. Our vision is to provide high-quality homes and services that make a difference to people's lives and their communities.

In return, Clyde Valley Group offer a great remuneration and benefits package, including generous holidays and flexible working arrangements, an on-site gym and training and development opportunities.

Guaranteed Interview:

As a Disability Confident Employer, we'll interview all disabled candidates who meet the minimum essential requirements for the post. If you tell us that you're disabled, we'll ensure that we make reasonable adjustments during each stage of the recruitment and selection process and if you join us, to where and how you work.