Floor Manager (Coach) - Livingston

NIKE, Inc. doet meer dan alleen de beste atleten ter wereld uitrusten. Ons bedrijf is een plek om volledig tot ontplooiing te komen, grenzen af te breken en het onmogelijke mogelijk te maken. Wij zoeken naar mensen die kunnen groeien, denken, dromen en creëren. Kenmerkend voor onze cultuur is dat we diversiteit omarmen en voorstellingsvermogen belonen. Als merk zoeken we naar presteerders, leiders en visionairs. Bij NIKE, Inc. draait het om iedereen die vaardigheden en passie met zich meebrengt naar dit uitdagende en voortdurend veranderende spel.

Als je in de detailhandel werkt, ben je het gezicht van NIKE, Inc. Met hun oneindige focus op productkennis en klantenservice bieden de teams van Nike Retail klanten elke dag opnieuw een waardevolle ervaring. Van Shanghai tot San Francisco, elke winkel is een unieke ontmoetingsplaats voor een inspirerende community van sport- en stijlliefhebbers. Een carrière bij Nike Retail vraagt om creativiteit en ambitie, en biedt de kans om mee te groeien met een aantal van de beste atleten, teamgenoten en winkelpartners in de branche.

Nike Livingston is looking for a Floor Manager (Coach) to join our team and provide world-class service to the consumer:

As a Coach you are:

• Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers



• Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere


• Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)


• Identifying and improving areas based on feedback given by consumers


• Being a brand ambassador for NIKE's initiatives including training your team


• Ensuring that the store complies with all NIKE standards and guidelines



• Cooperating with your business partners across stores and HQ


Our Coac specialize in one business area but will support cross-functionally

COMMERCIAL

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards


• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards



• Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.


• Being responsible for monthly initiative launches


• Using our reporting tools to make the best commercial decisions


• Achieving accurate inventory to fulfill digital orders, Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)


• Leading team Engagement on NIKE Community Ambassador activities


• Partnering with senior store leadership, you will oversee the hiring processes including onboarding


• Being responsible for store scheduling



• Working collaboratively with store team to implement & maintain a positive NIKE culture, Leading by example and the delivery of our sales floor service and bring the consumer journey to life


• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers


• Completing specific training and share completion with athlete services



• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership
  
  A passion for NIKE and/or love of sport


• Some experience in retail and/or leadership positions


• Very good command of English language (written and spoken)



• Experience and competency in serving exceptional consumer service


• Ability to coach and develop a strong team


• Strong focus on communication


• Flexibility to work in shifts and on weekends
  
  Attractive salary that evolves with the market and experience


• Opportunity on receiving monthly bonus payments


• Attractive online and in-store employee discounts


• Attractive Benefits Package, Pension & Share scheme


• Exciting development and career opportunities


• Regular training on leadership, sales and products


• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)


• Staff dress to represent NIKE and foster our team spirit


• Access to sports activities


• Opportunities to participate in unique NIKE moments