Grounds Maintenance Manager

Our client is seeking a Grounds Maintenance Manager to work full-time managing a portfolio of customers. This is an excellent opportunity within a progressive company where there is brilliant scope to keep developing whilst working as part of a friendly and fun team-environment.

Benefits Include:

• Annual Bonus.
• Car Allowance of 3,300.
• Complimentary birthday off each year.
• Additional complimentary festive leave.
• 3 -hour back- vouchers per year.
• All expenses paid Summer & Christmas nights out.
• Early finish on a Friday.
• Group Life Insurance.
• Monthly fully paid staff lunch.
• Kitchen stocked with essentials.
• Group challenges with prizes up for grabs.

Responsibilities Include:

• Oversee a substantial portfolio of ground-only developments.
• Supervise and monitor both reactive and proactive repair activities.
• Coordinate and manage tender processes for grounds maintenance contracts.
• Conduct routine property visits.

• Oversee the implementation of customer excellence.
• Cultivate and manage relationships with customers and contractors.
• Coordinate the creation and distribution of routine customer communications.
• Facilitate regular owners' meetings, both individually and in group settings.
• Organise and oversee evening AGMs for portfolio sites.

• Customer satisfaction (measured by complaints percentage and survey/interview results).
• Customer response times (percentage of deliveries meeting target times).

Skills/Requirements:

• Clean UK driving licence.
• Prior experience in a customer service-oriented position.
• Effective communication skills.
• Ability to collaborate effectively within a team.
• Proficiency in using Office 365.
• Capability to meet performance targets.
• Adaptability under pressure.
• Familiarity with CRM systems (preferred, but not mandatory).