Guest Experience Assistant

An exciting opportunity have arisen within The Macallan Estate to join as the Guest Experience Assistant. This position ensures that all guests are given a world class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan. Offering world class service this role creates the ultimate customer experience; an experience to be enjoyed by anyone who visits The Macallan Boutique.,

• Welcome all guests with a passionate and exceptional customer service and inspire all guests to become enthusiastic ambassadors of The Macallan


• Develop knowledge and passion for The Macallan and become the ultimate ambassador for The Macallan, whisky, Speyside, and Scotland


• Follow all procedures, systems and processes as set out by The Macallan Estate and across the wider Edrington business


• Help guests with any accessibility needs across The Macallan Estate, which could include driving our mobility transport


• Provide support for The Macallan Hosts with the delivery of world class experiences


• Ensure the Macallan tasting areas are consistently set-up and maintained to the agreed standard


• Book in guests using the reservations system for tours and experiences


• Maximise every opportunity to exceed guest expectations and recommend experiences and products


• To retain up to date stock knowledge with regards to pricing, product origination, product function and story


• Be fully aware of all bespoke product offerings across the brand range e.g. engraving
  
  To be successful in this role, ideally you have previous sales / retail experience and have an excellent understanding of exceptional customer service. You are passionate about delivering exceptional customer service and have high attention to detail. You are flexible with a can do approach to tasks and hold high standards of time keeping. You are enthusiastic about representing an ultra premium brand and enjoy learning about the brand heritage. You are positive and approachable who enjoys working with people. With excellent storytelling skills you enjoy performing a world class experience to guests from all over the world. Additional fluent language skills would be a distinct advantage., At Edrington, you will experience an incredible culture based on respect and giving more. We are exceptionally passionate about our brands and genuinely care about our people, continually investing in their development and wellbeing. Join Edrington and make a world of difference.
  
  Salary £12.68 per hour


• 37 days holiday + 4 Giving More Days


• Shift allowance


• Closed over the festive period


• Attractive pension


• Share reward scheme


• Global wellbeing programme


• Product Allowance