Guest Services Associate (Full-Time)

What do you need to be a Guest Services Associate? Well, your main duties and responsibilities will be ensuring that our guests have magical, memorable, and personalised experience. You will report into our Concierge Manager and be a key part of our guests' overall stay. This role also comes with part of Front Office responsibilities. So, we are looking for someone who has…

• Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5 Hotel is beneficial


• Creative, passion for social media and craving human connection


• Confident working on Hotel systems, experience working with Opera specifically is a big plus


• Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.


• A warm and authentic personality, with a can-do attitude and commitment to service.


• Overall, you will be willing to work within our team to embrace our service and delight our guests!
  
  We are looking for an authentic and driven Guest Services Associate (Full-Time) to join us at Kimpton Charlotte Square Hotel and embrace your unique, best self to provide our guests with heartfelt human connections!


Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa - we cover it all!

As a Guest Services Associate, we will support you to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!


• Lead yourself - we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!


• Make it count - you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!
  
  Financial security - £12.00 per hour (£24,960.00 per annum), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!


• Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.


• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.


• Wellbeing - generous maternity/paternity pay and subsidised childcare support, employee assistance programme available 24/7 and access to mental health first-aiders


• Hotel specific benefits - complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property.