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Guest Services Manager

Intercontinental Hotels Group

Guest Services Manager

£28400

Intercontinental Hotels Group, Blythswood New Town, Glasgow City

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 9 Apr | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 25bbebcf2b584073a48cd0dfc6ad967d

Full Job Description

  • Supporting the Front Office Manager to ensure each guest is met with a genuine welcome and that their needs are attended throughout their stay (No detail is too small, and no request is too large)

  • Communicating both internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the guest experience is personalised and always exceeds expectation

  • Ensuring all Team Members have completed relevant training and are confident with all aspects of their role

  • Managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed

  • Working a variety of shifts including Days, Nights and Evenings (Weekends and Bank Holidays included) so you will have to be flexible and willing to work around Hotel demands

    Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard.

  • Proven track record with success at working with loyalty schemes and enrolments

  • Have an awareness of market trends and the ability to implement new initiatives

  • Good understanding of systems to support driving results Opera, Delphi, Microsoft suite

  • Knowledge of a service optimization tool 'Quore ' is a plus

    We are looking for someone who can commit to Full-Time, across a 4-on, 4-off shift pattern (all extra hours worked are paid for). Being flexible would be a great plus as we are open 7 days a week 365 days a year and need people to work a range of shifts and days.


    • At Kimpton we encourage our Team Members to Be Yourself, Lead Yourself and Make it Count! We will be there to support you each step of the way, encouraging you to thrive in your role and develop additional skills within the wider Hotel!

    We are paying up to £28,400.00 per annum, all hours worked paid for.,
  • Up to £28,400.00 per annum, plus free meals whilst on duty!

  • Paid holidays, generous maternity/paternity pay and enhanced sick pay! Plus subsidised child care support, helping support you and your family.

  • Travel support when commuting during unsocial hours (Taxis subsidised for late-finishes where no public transport is available)

  • Worldwide employee and friends & family hotel room rates allowing you explore destinations across the world (IHG Hotels and Resorts have over 6,000 Hotels and growing)

  • 50% off on F&B when staying over in IHG properties on Employee Rate

  • Discounts off your supermarket shop, other shopping and experiences through our portal!

  • Employee assistance programme 24/7 and employee healthcare plan with access to on site Mental Healthcare first aiders

  • Opportunities for career progression and to transfer around the world

  • 2 paid volunteering days per year, giving you the room to make a difference to your local community and get involved with social issues you really care about

  • Most importantly, we'll give you room to grow and develop you as an individual through our extensive training, development, and additional learning opportunities!


    • What is it like to work for Kimpton Blythswood Square Hotel?

    At Kimpton our shared mission is to make people's lives better through heartfelt human connections. This emotional investment drives all that we do and its why you will love working here. As Bill Kimpton said, "we don't work in the hotel and restaurant industry, we work in the industry of living and enjoying life". At Kimpton Blythswood Square we want to deliver a ridiculously personal service to all our guests whether they are relaxing in our Spa or enjoying sustainably sourced Scottish seafood in our iasg restaurant. Our team are focussed on providing our guests with 5
  • service and making heartfelt human connections with our team members too. Who you are is who we are, if you want to work in a hugely diverse team where everyone is welcome - this is the place for you!