Helpdesk Analyst
Fintech Recruitment Solutions
Helpdesk Analyst
Salary Not Specified
Fintech Recruitment Solutions, Aberdeen
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 17 Apr | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: KS310
Full Job Description
FinTech RS are delighted to be supporting one of our national clients as they look to add a Helpdesk Analyst to their support team. This position has arisen due to growth and will work within an award-winning team that provides support to various companies within the private and public sectors.
Responsibilities will include:
· Be a first point of contact for clients
· Liaise directly with customers and clients to support queries/tickets
· Ensure SLAs and KPIs are adhered too
· Ensure that qualifications and training are up to date
· Work with the ServiceNow ticket system
Candidates should have excellent communication skills whilst having a can-do and customer service mindset. Knowledge of Office 365, Windows Server and Active Directly is essential whilst hands-on experience is beneficial.
Interested? Get in touch with Fintech Recruitment Solutions to find out more or client “apply now”!