Hire Controller

Our Hire Controllers are key to the performance of our branches. Join us and become part of our amazing operational branch team in maintaining our place as Nation's leading Tool hire business.

Hire Controllers are the face of our branches as you'll be the first people our customers see when they walk through the doors. You'll support the branch in all areas of hire, sales and customer service. As such you will be there to help customers in any way possible from processing customer orders over the phone to helping out in the branch and on occasion helping with deliveries and collections.

Key Responsibilities

Be the first point of contact for customers over the counter & on the telephone

Maximise hire and sales revenue

Cover deliveries and collections when essential to business demands

Ensure vehicle are always loaded safely and in line with company procedures

Responsible for appropriate branch presentation

Carry out daily compliance and H&S checks, as directed

Assist and attend stock takes as required

Proven experience of delivering excellent customer service

Commercial mind-set and aware of importance of service delivery

Effective communicator with ability to influence and empathise

Good attention to detail and IT skills

Knowledge of local area

Valid driving licence

Knowledge of hire industry desirable but not essential

Knowledge of equipment desirable not essential, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Brandon Hire Station is the leading provider of tool and equipment hire in the UK.

Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.

At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.

If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

Competitive salary

Salary sacrifice pension
Monday to Friday hours, no weekends

25 days annual leave + bank holidays

Additional holiday purchase scheme

Free Tool Hire

Life Assurance cover 3x salary

Share save scheme

Eye care vouchers

Recommend a friend scheme

Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required

Cycle to work scheme

Long service recognition

My Vp discounts - a variety of discounts and rewards on thousands of well-known brands

Discounts on HP products

EE mobile contract discount offers

Gym discounts

Health Shield (discounted premiums on health care cash plan)

Regit Assist 24/7 accident helpline - free joining