Hire Desk Controllers

Our Hire Desk Controllers are responsible for providing a wide range of administrative support tasks to assist in the day-to-day operations of our Grangemouth depot, all other JP Rentals depots and the customer base. You will consult closely with the central office staff, onsite workshop team, suppliers, and customers to ensure that all administrative tasks are completed timely, efficiently, and effectively and in line with our high standards of customer care.

Key tasks of this role include:

• Professionally and effectively communicate with internal and external customers and coordinate asset availability.


• Effectively convert enquiries into profitable hires


• Recognise and escalate issues to the General Manager and day to day onsite issues with the JPL Depot Manager in a timely manner.


• Ensuring vehicles are delivered & collected as required, supporting vehicle movements and PFH's where necessary.


• Co-ordinate and deliver service excellence to meet customer requirements.


• Seek to achieve best commercial return from hire and transport assets


• Support Breakdown management across all depots utilising JPVR staff, TPS and manufacturers.


• Manage and maintain electronic and manual records, including filing and archiving.


• Process customer charges


• Deal with customer hire enquiries, negotiating best hire terms and taking off hire notifications.


You will receive on the job training and support in all administrative tasks required to support our central depot and workshop operations.

The successful candidate must have the following skills and experience:

• Previous experience of working within a hire desk role


• Strong organisational skills, with attention to the small details


• Ability to handle multiple tasks simultaneously while maintaining a high level of accuracy


• Be an effective communicator, both verbal and written


• Proficient IT Knowledge with specific experience in the use Microsoft Teams, word, PowerPoint, excel software packages and accurate keyboard expertise


In addition to your skills and experience, does your work ethic align with our core values?

• Safety Conscious - Safety comes 1st in all Jarvie Plant Operations


• Collaborative - Strong individual performer, but a Team Player to help one another reach our goals.


• Dependable - Strong Team member that the Service Control team and Customers can rely on to do the right thing.


• Progressive - possess a drive to assist with continual improvement


• Responsible - we make the communities that we call home a better place
  
  Jarvie Plant Ltd is a leading independent plant and equipment hire company with over 60 years of experience in the industry. We provide a wide range of plant and equipment hire solutions to the construction, civil engineering and industrial sectors. Our Head office is based at Newbridge, Edinburgh, with depots across Scotland and Manchester. We operate through 6 divisions incorporating Plant, Handling, Access, Accommodation, Power and Commercial Vehicles. As a family business with family values our focus is on delivering excellent customer service every time.
  
  Our Company vision and values are at the core of everything we do here at Jarvie Plant. With an attractive rewards package, that includes a competitive salary, our wide range of generous benefits include:


• Monday to Friday, dayshift hours


• Discretionary Bonus Scheme


• Tailored Learning Opportunities and Learning & Development Programme


• Treat yourself with our Employee Discount Scheme


• Extra Holidays


• Employee Assistance Programme


• Cycle to Work Scheme


• Company Pension Scheme