Income Advisor
Equal Approach Ltd.
Income Advisor
£30472
Equal Approach Ltd., Bridgend, Perth and Kinross
- Full time
- Temporary
- Onsite working
Posted 1 week ago, 23 Apr | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: 4e3116f6d2ae486d90fdd319b56a1e79
Full Job Description
As we embed a new customer billing system and develop new processes and controls, we strive to continuously improve our levels of operational excellence and customer experience. As part of your role you will:
- Work through bank statement error batches in the system to review, accept or reject proposed allocations.
- Perform manual and file-led allocations.
- Investigate problems, resolve unallocated receipts, and answer internal & external customer queries.
- Challenge existing processes and ways of working so that our standards of delivery and continuously improving and adapting for new opportunities, including the digital customer journey.
- Review and update process documentation.
Experience in high-volume transaction processing; able to work accurately and adhere to documented processes.
- Ability to work with Excel to a good-level of proficiency is an essential requirement.
- Numerical confidence and accuracy; basic accounting skills including familiarity with raising journals (preferred).
- Problem-solving confidence and the willingness to question and investigate if something looks wrong.
- Flexibility and strong communication skills to work effectively across the team, including virtually.
The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.
In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.