IT Helpdesk Agent

You will be part of a busy team providing on-site and remote technical assistance to business customers based at Grangemouth and remote sites.

You will be required to work on-site and assist with hardware installations, computer builds, client software upgrades, active directory administration, system integrations, and other desktop related incidents and requests.

You will also be involved in project activities where Service Desk and Desktop specific skills and experience is required as part of new service implementations and upgrades.

Main responsibilities will be but are not limited to:

• This is a 1st Line IT Helpdesk support role, so the candidate will have to have excellent telephone and ticket logging skills as well as basic technical ability.


• Troubleshooting and resolving hardware, network and client software issues.


• Building, deploying and maintaining desktop computers and related peripherals.


• Perform basic Active Directory administration tasks such as password resets and account unlocks


• Logging tickets to 2nd and 3rd level support staff in an automated helpdesk system


• Providing support and assistance for meeting room audio-visual equipment.
  
  Are you keen to be involved in a variety of project tasks? Do you have the ability to actively analyse and troubleshoot?, Knowledge of computer hardware and software


• Excellent troubleshooting and problem solving skills


• Excellent interpersonal skills


• Knowledge of current Microsoft operating systems and client software


• Good verbal and written communication skills


• Working knowledge of helpdesk and asset management systems


You may also have:


• Experience working in an IT Environment.


• ITIL foundation level certification


• MCDST or role based equivalent
  
  A truly global company, INEOS comprises of 36 businesses with 194 sites in 29 countries throughout the world. We also encompass a range of consumer brands and sports interests.