IT Helpdesk Analyst

This role will give you the opportunity to work with a global energy services business and provide technical support to a wide variety of internal customers, assisting them with both software and hardware issues as they arise.

This role will also offer the successful candidate a fantastic opportunity for growth, development, and upward movement on their "career ladder"

Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in-person interactions.
• Diagnose and troubleshoot hardware, software, and network issues to ensure timely resolution.
• Document and track all support requests and incidents in the ticketing system, ensuring accurate and thorough records.
• Guide users through step-by-step solutions with clear and concise instructions, fostering positive customer experiences.
• Collaborate with other IT team members to escalate complex issues and ensure swift problem resolution.
• Assist in the setup and configuration of hardware and software, including computers, printers, and mobile devices.
• Monitor and maintain IT equipment inventory, tracking asset allocation and ensuring compliance with company policies.
• Provide remote support to off-site employees, ensuring their technical needs are met regardless of location.
• Participate in ongoing training and professional development to stay up-to-date with the latest technologies and trends.
• Contribute to the knowledge base by creating and updating user-friendly documentation for common technical issues and solutions.

If you have experience in a similar role, a good knowledge of MS-based operating systems, and the inter-personal skills and demeanour required to assist people at points of high stress, then I would be keen to have a confidential conversation with you!