IT Technician

Amongst the 4000 staff at Midlothian Council includes a host of talented digital and technical change professionals. It is within this area that the IT Technician will sit. The successful candidate will be joining the Council at a hugely exciting time as we embark on a wide-scale transformation supported by our new Digital Strategy.

Pivotal to delivering our ambitions is a Digital Service that underpins this work, both now and in the future. Not only will you be supporting the migration to Windows 11, but you will also be helping create a more efficient organisation with enhanced levels of security, digital capability and adaptability. You can make a real difference to the people who live and work here, collaborating with them and working in a dynamic and flexible environment.

Midlothian Council are recruiting a contract IT Technician with a collaborative and focused approach and strong interpersonal skills. The IT Technician will play a pivotal role in the migration to Windows 11.

Responsibilities:

• Manage the migration to Windows 11 for Midlothian Councils’ diverse range of stakeholders
• Install and configure Windows 11 on individual computers and laptops, upgrading existing systems and deploying new hardware
• Transfer user data, settings, and applications from older operating systems to Windows 11 while ensuring data integrity and security
• Conduct testing of Windows 11 installations to identify and resolve compatibility issues, software conflicts, or performance concerns
• Provide technical support and troubleshooting assistance to end-users throughout the migration process

Key Skills:

• A solid understanding of Windows operating systems, including Windows 11, as well as proficiency in system installation, configuration, and troubleshooting
• Ability to identify and resolve compatibility and software issues that may arise during the migration process
• A keen eye for detail to ensure that data, settings, and applications are transferred accurately and securely
• Effective communication skills (both written and spoken) for interacting with end-users, internal teams, and other stakeholders throughout the migration process
• The ability to plan, organise, and manage the Windows 11 migration project to set timelines, coordinating with stakeholders, and ensuring that the project stays on track and within budget

Additional Information:

• 15-month project starting in June 2024