Legal Enquiries Assistant - Permanent

Thompsons Solicitors are one of Scotland’s largest and most successful personal injury law firms. As award winning specialist lawyers, we only ever represent individuals who have been wronged. We use our expert knowledge to push the boundaries. Our empathy with and dedication to our clients is second to none and drives us in our fight for justice. We offer more than career opportunities; we provide career opportunities that make meaningful contributions to people’s lives. 

We invite you to join our Thompsons Community and work within our Legal Enquiries Team assisting with all new business enquiries. This is a rewarding role as you will be the first point of contact for our clients who are looking for assistance in helping them through what can be a difficult time.

PRINCIPAL DUTIES AND RESPONSIBILITIES

DUTIES 

• Use of the firm’s case management systems in accordance with set procedures
• Dealing with inbound and outbound calls.
• Provide excellent customer service when interacting with clients or other departments.
• Be able to work under pressure and adhere to strict deadlines.
• Enter and maintain accurate data in databases and systems.
• Maintain our case management records ensuring completeness and accuracy.
• Communicate effectively with internal teams.
• Coordinate with clients to gather necessary information.
• Identify and address any discrepancies or issues promptly.
• Collaborate with team members to resolve challenges efficiently.
• Respond to enquiries in a professional and timely manner.
• Any other duties which will support the New Business team when requested.

KEY SKILLS 

• Good customer service skills.
• Excellent telephone skills.
• Has experience in data entry.
• Can communicate well with colleagues and external clients both verbally and written.
• Ability to prioritise own workload and work in a fast-paced environment.
• High quality and accuracy levels.
• Good organisation skills.
• Works well in a team.

The list of duties shown above is not exhaustive and is intended to give a guide.

CORE HOURS

34.5 hours per week plus 2 hours 15 minutes additional overtime (one late night finish per week of 7pm)

8.45am - 4.45pm, Monday - Thursday.

8.45am - 4.15pm on a Friday.

HYBRID WORKING

To begin with, the successful candidate will be based in our Glasgow office full time for a minimum of 6-8 weeks for training. Once training is complete, the applicant can move to hybrid working if preferred and would be allowed to work from home two days per week (subject to business needs).

BENEFITS

At Thompsons, your wellbeing is important to us. Through our employee assistance and wellness programme, we offer a package of benefits and support to help you thrive within our community and as well as offering you a stimulating environment to work in, we also offer:

• Training & Development Opportunities
• Excellent Pension
• Death in Service Cover
• Hybrid or remote working
• Flexi-time
• Social & Charitable experiences

IMPORTANT

Only applicants with call handling or similar experience and able to commute to our Glasgow office will be considered.