Monitoring Officer

We're looking for a reliable Monitoring Officer to join our team at our Alarm Receiving Centre in Glasgow., As a Monitoring Officer, you'll work in our state-of-the-art Alarm Receiving Centre, ensuring that all current processes and policies are adhered to at all times.

You'll have experience of working in a control room and have a current SIA Public Space Surveillance license. An ability to work and concentrate under pressure is key, as is a meticulous attention to detail.

This is a customer-focused department, so this role will be a great fit for someone who loves working with people and as part of a team!

Day to day duties

• Monitoring alarm activations and following correct procedures and escalation processes as required.


• CCTV monitoring.


• Lone worker monitoring.


• Regularly liaising with alarm engineers, customers and contractors.


• Making changes to relevant databases, where appropriate.
  
  Knowledge of a Control room.


• Ability to comply with BS7858 security screening.


• Knowledge of BS5979.


• Proven ability to deliver excellent customer service written and verbally.


• Sound IT Skills and familiar with Microsoft Office.


• The ability to stay alert and work efficiently throughout a 12-hour shift.


• The ability to be discreet and maintain confidentiality.


Personal qualities

• The ability to work on your own initiative and be able to prioritise your workload.


• Enjoy working as part of a team.


• The ability to work and concentrate under pressure.


• Excellent observation skills and ability to analyse visual information.


• Great attention to detail.


• Ability to write clear, legible and accurate reports of events which may be used as evidence.


• Ability to learn and be adaptable to changes in both working procedures and technology.


• Ability to be flexible in working hours.


• Proactive and self-motivated.


Nice to have (but not essential)

• SIA Public Space Surveillance (CCTV) licence .


• Although ARC experience is preferred, training will be provided for the right candidate.
  
  Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
  
  This is a full-time position with a rotational shift pattern.


You'll work four shifts on and four shifts off, rotational day and night. Each shift is 12 hours., Every Arnold Clark employee is entitled to a wide range of benefits, including:

Discount on new and used vehicles

Contributory pension scheme