Operations Officer

Post Details

Full time

Open ended

The closing date for applications is midnight on Thursday 09 May 2024

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

The Post

As the Operations Officer you will be a key member of the faculty’s professional services management team and will be responsible for the delivery of a high-quality service to academic staff, students and other key internal and external stakeholders.

Based in the Psychology division, you will be a good team player and a leader, be process-driven, can prioritise a range of tasks in a fast-paced environment, communicate at different levels, and have an excellent understanding of the planning and execution involved in the delivery of an efficient and effective administration service.

This post is ideally suited to a candidate with a strong customer focused approach who has a track record in leading a team and building strong professional relationships across all levels of organisations.

Description of Duties

• Leading a team to provide a professional, high quality, and customer-focused service in an agile and dynamic workplace
• Delivery of an efficient and effective service and experience to staff and students
• Managing and delivering administrative support for student lifecycle administration
• Commitment and contribution to continuous process improvement
• Supporting workload and resource planning to deliver teaching and research
• Monitoring delegated budgets and managing financial processes
• Supporting business continuity and risk management planning
• Building and maintaining relationships with colleagues and external stakeholders, sharing good practice and enabling smooth running of your areas of responsibility
• Taking an operational lead in supporting University and Faculty quality assurance processes
• Developing and maintaining knowledge and expertise in systems, policies and regulations associated with learning and teaching
• Providing efficient and effective committee management

Essential Criteria

Communication

• Communicating verbally and in writing
• Distilling and communicating information to a range of audiences

Organisation and business planning

• Planning and organising workload

Data Analysis

• Drawing conclusions and presenting evidence-based findings
• Using data to review and monitor performance
• Gathering, assimilating and interpreting information

Digital

• Utilising software to enable delivery

Interpersonal

• Collaborating and working as a team
• Establishing and managing relationships

Judgement

• Thinking critically
• Identifying, recommending and implementing solutions

People Management

• Leading, managing, developing and coaching teams

Qualifications:

• Educated to a minimum of degree level, or equivalent qualifications or equivalent professional experience

For a full description of duties and essential/desirable criteria please click the apply button, which will take you directly to the University Website.