Reservations & Conference Manager

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service., As Group Reservations & Conference Manager,

• You will manage the Groups, Conference and Events Sales office to actively convert customer enquiries into confirmed sales.


• Maximise the departments revenue opportunities


• Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets


• Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy


• Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market


• Conduct weekly spot checks on bookings


• Generate a culture of high standards for relationship building, customer service, selling techniques, and billing and processing contracts


• Manage and develop the team to ensure career progression and effective succession planning within the hotel and company


• Organise hotel promotional activities
  
  Passionate and willingness to learn


• Positive attitude and someone who makes our guests smile


• Genuinely friendly and caring


• Enjoys working as part of a team


• Ambitious and hard working


• Excellent standards


• Good organisational / time management skills.


• Resilient, creativity, able multitask and can work under pressure


• Able to work various shift patterns including weekends


• Strong communication skill and the ability to interact with the guest whilst delivering exceptional customer experiences all the time


• Is the Group Reservations Manager for you for you, do you have you the skill set and experience to take on this role? Then what's stopping you?
  
  Doubletree by Hilton Edinburgh Airport, 100 Eastfield Rd, Edinburgh, EH28 8LL, Welcome to DoubleTree by Hilton Edinburgh Airport, where we'll greet you at check-in with a warm chocolate chip cookie. Our hotel is 2 minutes from EDI Airport via complimentary 24-hour shuttle service, and just 20 minutes from historic city centre and landmarks like Edinburgh Castle, Edinburgh Zoo and Princes Street. Catch a show at the EICC or Royal Highland Showground with ease during your stay. Reach Murrayfield Stadium in just 20 minutes via bus or tram.


Our spacious guest rooms are styled in cool, calm tones and offer complimentary WiFi access, a 32-inch LCD TV, large work desk, USB charging ports, and daily newspaper. Upgrade to a deluxe room to enjoy a welcome plate, mineral water, plush bathrobe, cosy slippers, and a later check-out time.

Gather with friends and co-workers at The Space, a modern venue that merges restaurant, bar and lounge. Savor the diverse menus with locally sourced ingredients, and stay connected with WiFi access, charging stations and Bluetooth connectivity. For your convenience, our Edinburgh hotel also has 24-hour room service. Go for a swim in the heated indoor pool, take a class in the fitness centre, or book a beauty appointment in our spa.

Planning an event in Edinburgh? Our hotel provides 22 fully equipped meeting rooms, all with WiFi access, natural daylight and air-conditioning. Host a meeting, social gathering or romantic wedding reception for up to 250 people. The hotel is also pleased to offer event catering, a business centre and ample car parking.

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C's apply


• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.


Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift


• Sales incentives and initiative rewards


• Discounted / Free use of leisure facilities - "Hotel specific"


• Free Car Parking - "Hotel specific"


• Stays in our hotels at discounted prices or


• Even free stays in our hotels as one of our rewards & recognition incentives,


• Opportunities for your personal development within the Hotel Group Brand Portfolio


• Fully funded apprenticeships - T&C's apply


• Annual Holidays entitlements inclusive of Bank Holidays


• Opportunity to buy additional holiday entitlements


• Pension enrolment