Reservations Manager

As Reservations Manager you will be responsible for overseeing the hotel pricing strategy, ensuring maximum revenue, market share and the successful conversion of reservation enquiries from individuals and groups into materialised bookings. You will manage day to day relationships with local corporate bookers and utilise sales opportunities to maximise revenue. You will Lead the reservations team, ensure appropriate staffing levels, effective distribution of workload and ensuring that the correct standards of service are maintained.

To be successful in this role we are seeking a reservations manager with a bachelor's degree in hospitality management or related field, strong communication and customer service skills, proficiency in reservation software and systems (experience with OPERA would be advantageous), ability to manage and motivate a team, and experience in the hospitality industry

Attention to detail, problem-solving skills, and organizational abilities are also integral for this role.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

As we pave the way for an incredible upgrade, Mount Royal Hotel Edinburgh are thrilled to share that our £7.5m refurbishment project is officially underway. With two floors of bedrooms already completed, we are progressing towards our magnificent vision. The restaurant, public areas, and entrance undergo a complete and remarkable make-over too, inspired by reclaiming the hotel's rich heritage in the heart of Edinburgh city centre., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves., Newly refurbished for 2024, the Mount Royal Hotel will be our flagship property based on Princes Street, Edinburgh. Situated in the heart of Edinburgh, overlooking Princes Street Gardens and across the gorge to Edinburgh Castle, the Mount Royal Hotel is ideally placed for making the most of Scotland's capital.
The hotel has got 169 bedrooms and a restaurant and bar to relax and enjoy a quiet drink or two.

As part of the Aimbridge team, you will have access to a suite of benefits that include:

• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa


• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.


• 24/7 access to our employee assistance programme


• Career and lifestyle breaks - Allowing you to take time off for key life events.


• Volunteer days - Up to two days per year to support a charity of your choice


• Staff meal on duty


A day in the life of…