Retail Supervisor

The Retail Supervisor will assist the Retail and E-Commerce Manager in supervising a small team of Retail and Information Assistants. Working from the busy Fringe Shop on the Royal Mile, you will assist in managing the smooth running of the shop floor and any other sales location. In addition, you will be required to carry out duties that include assisting with the sale and display of Fringe merchandise; operating the cash and card terminals, monitoring the online shop, cashing up the tills and carrying out stocktakes when required. You will also be part of the team that will be the first point of contact for the general public, participants and suppliers dealing with the Fringe Society.,

• leading by example, successfully assisting customers to purchase merchandise and ensuring first class levels of customer service


• ensuring shop is tidy and well maintained and that all products are displayed to maximise sales


• assisting with training and supervising a team of retail and information staff and providing support to team members when required


• being the initial face-to-face contact in the Fringe Shop for the general public, performers and suppliers dealing with the Fringe Society, and providing them with accurate and helpful information


• assisting with processing stock deliveries and organisation of stock and stock room to ease shop replenishment


• processing and dispatching online shop orders


• handling direct customer complaints, ensuring they are dealt with appropriately in liaison with other departments


• acting as a brand ambassador for the Festival Fringe at all times


• acting in an efficient and helpful manner to colleagues and the general public
  
  Previous experience of, and a genuine desire to, work in a fast-paced, customer-facing retail environment


• Experience of working as part of a small team


• Numerate, articulate and confident


• Excellent customer service and verbal communication skills


• Exceptional organisational skills with great attention to detail


• Enthusiastic, pro-active and helpful with a diplomatic manner


• Willingness to work irregular hours as required by the rota


• Possessing a strong commitment to team environment


Desirable

• Experience of the Edinburgh Festival Fringe or working within a similar festival


• Local knowledge of Edinburgh and the festival season


• POS systems/ word and general IT knowledge


• Cash handling
  
  The idea at the heart of the Edinburgh Festival Fringe is simple: anyone with a desire to perform and a venue willing to host them is welcome. No individual or committee determines who can or cannot perform at the Fringe.


It all began in 1947 with eight companies - six of them from Scotland - taking a risk, turning up uninvited and performing on the 'fringe' of the inaugural Edinburgh International Festival. Over 75 years later, the Fringe has grown to become one of the greatest platforms for creative freedom in the world, second only to the Olympics in terms of global ticketed events. In 2023, 3,553 shows took place in 288 venues across Edinburgh.

The Edinburgh Festival Fringe Society was founded by artists to nurture and uphold the Fringe's values of inclusivity, experimentation and imagination. We exist to support, advise and encourage everyone who wants to participate in the Fringe, provide information and assistance to audiences, and celebrate the Fringe and what it stands for all over the world.

The rate of pay for this post is £12.85 per hour.

Normal hours of work are 16.5 hours worked between 10:00 to 16.00 (including a 30 minute unpaid lunch break), over three days between Monday and Friday. From Monday 01 August to Monday 26 August, hours increase to 37.5 hours worked on a shift basis (5 days per week). Your working hours will be organised according to a rota system which the Society will notify you of in advance of the Fringe.