Sales Support Administrator
The Fleet
Sales Support Administrator
Salary Not Specified
The Fleet, Woodlands, Glasgow City
- Full time
- Permanent
- Remote working
Posted 2 weeks ago, 3 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: fa127e3a8ba24db3bd45fa2ddcc18a5d
Full Job Description
You will provide administrative support to the sales support team, processing new vehicle order and ensuring excellent levels of service for our customers.
What will I be doing
- Processing of new orders from all sales channels within the business.
- Complete pre order checks and place order with dealerships/manufacturers.
- Promptly and professionally receive all telephone calls (overspill from reception).
- Support sales staff by developing an interest in orders, incoming calls and general business.
- Communicate professionally with sales staff and deliver solutions when issues
- Secure finance quotation and manage the anti-money laundering checks process.
- Assist with dealer to secure escalations.
- Complete delivery today calls to customers to ensure everything went smoothly with delivery.
- Adept at using CRM and ensuring that the system is kept updated.
- Deal with ad hoc queries from customers, and provide information as required.
- Cover for other roles and Reception when required
Experience in a customer facing administrative role - Excellent telephone and customer service skills
- High standard of written and verbal communication with great attention to detail
- Experienced in a role with multiple computer systems and varying demands
- Comfortable handling complaints when required and helping to meet customer needs
- Highly competent in computer packages including CRM, databases, excel and word
- Problem solving ability
- Willingness to cover other roles when required
- Knowledge of vehicles and the sector is beneficial
Fleet Alliance is based in SkyPark, Glasgow, a dynamic setting that boasts stunning Glasgow panoramas and our offices have a lively and collaborative work culture. - 35 days holidays plus 2 duvet days, a shopping day and your birthday off!
- Annual Birthday Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events
- A wide array of flexible benefits to choose from such as cinema tickets, gym memberships and health benefits
- Flexible schedule
- Gym membership
arise.
These aren't just empty words either, with our business being recognised as a UK Great Place to Work for 12 consecutive years.
Fleet Alliance has flexible working hours and a pattern of 2 days working from home and 3 in the office, which means that you can achieve a better life balance.
We offer an industry-leading personal benefits package which includes:
If you're attracted to working our distinctive and flexible culture, then joining Fleet Alliance might be the right move for you.
To learn more about Fleet Alliance being a Great place to work visit:
Working at Fleet Alliance Limited | Great Place To Work® UK
Pulled from the full job description