Scheduler

Anderson Knight is recruiting an experienced resource planner for a well-established company based in Glasgow.

The job entails proactively and responsively scheduling and assigning engineering resources to customers, coordinating with relevant departments, and addressing both external and internal enquiries. 

Main Duties and Responsibilities:

• Taking complete responsibility for delivering outstanding engineer service responses by effectively scheduling to meet agreed Key Performance Indicators (KPIs). 

• Offering support to field engineers and delivering exceptional telephone assistance to the entire customer base.

• Engineer scheduling while maintaining high standards of response and expertise in company procedures.

• Liaising with Field Engineers and key stakeholders.

• Generating service reports and completing assigned tasks.

• Prioritising calls based on customer needs and SLAs.

• Informing Field Service Engineers of allocated jobs.

• Ensuring high-level communication across departments.

• Planning for multiple interventions and maintenance.

• Staying updated on company standards, procedures, and products.

• Providing regular updates to customers, account managers, engineers, and managers.

• Administering and maintaining the scheduling system.

Key Attributes and Skills:

• Strong routing planning skills and multitasking capabilities.

• Keen attention to detail and precision.

• Demonstrated effective communication skills.

• Exceptional interpersonal abilities to foster relationships with colleagues.

• Competence in both written and verbal communication.

• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

• Flexible to accommodate the needs of both internal and external customers.

Shift Pattern: Working 1 weekend in every 4. *Please note all weekend work is carried out at home and paid at an overtime rate. *

• Monday to Thursday 08:30 – 17:00 and Friday 08:30 – 16:30.

OR

• Monday to Thursday 09:00 – 17:30 and Friday 09:30 – 17:30.

Company benefits:

• Monthly bonus scheme (OTE £400).

• 28 days holidays (1 additional each year), 4 bank holidays.

• Discounted company products.

• Pension.

• Life assurance.

• Medicash benefits.

• Cycle to work scheme (coming soon).

If you are ready to embrace this excellent opportunity, please forward your CV with confidence.