Seasonal Discovery Ranger

Providing a first-class service to visitors to the Royal Zoological Society of Scotland (RZSS) Edinburgh Zoo in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. Delivering an innovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS' vision and mission.,

• Provide first-class customer service by maintaining a positive, welcoming environment, initiative-taking and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g., daily answering visitor queries and undertaking public talks, tours, and activities - providing a personal, knowledgeable, and positive level of service


• Act as an RZSS ambassador in accordance with the charity's core values.


• Create dynamic, informative, engaging, and fun talks to capture the hearts and minds of our visitors - creating deeper connections with nature.


• Working with your manager to contribute to ideas which help in creating positive visitor engagement suggesting ideas for development, e.g., Property & Estates and Interpretation.


• Engage with and support a diverse range of visitors and audiences, ensuring your message is engaging, consistent with team objectives and in line with RZSS' mission and vision


• Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date, e.g., attending team meetings, accessing team brief
  
  Educated to degree level in relevant subject or equivalent experience


• Engaging customers empathetically to provide information, engage and deal with queries


• Confident presentations skills, e.g. about animals, their welfare and care


• Providing first-class customer care and service, including dealing with customer queries.


• Working within a visitor attraction/customer service environment


• Experience of delivering conservation and scientific messages through public engagement
  
  Starting salary between £23,296 - £23,948 (offer based on experience) per annum


• 37.5hr working week


• 34 days annual leave (pro rata)


• Discount in both retail/catering


• Access to a healthcare plan


• Employer contributory pension scheme


• You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo's across the UK.


Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Please see the role profile for further information on what the role involves and essential/ desirable criteria.