Senior Application Support Analyst - Business Intelligence

The Role

To provide application support for key eHealth based systems within NHS Lanarkshire. Predominantly within the services, specified in the Systems section below.

The work of the post holder will be directed by the line manager of the team

The post holder will be responsible for day to day maintenance of eHealth systems, to trouble shoot technical problems and provide technical reports in the respect of system performance to the direct line manager of the team

The post holder will have supervisory responsibility for other staff involved in these activities

The post holder will provide advice and support to the users who use a service supported by eHealth

The post holder will provide a point of contact for eHealth for service related matters

The post holder may have to provision services for support 

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we'll need you to bring

• The post holder will be educated to a degree level or equivalent experience, preferably in a computer related discipline. They should have experience in a senior technical support management role in an information technology department

• The post holder will have experience and evidence (training courses etc) in an enterprise RDMS from vendors such as Microsoft or Oracle

• The post holder will be skilled up in up to date server operating software particularly from vendors such as Microsoft

• The post holder will be skilled in the use of standard desktop software i.e Microsoft Office suite

• The post holder will have knowledge of Clinical Diagnostic, Patient Management, Clinical Support & Business Services use within healthcare

• The post holder will have proven experience of supervising other staff

• The post holder must be able to drive and have a current driving licence

• The post holder will be familiar with principles and methods of project management 

It would be great if you also have

• Qualified in an IT related subject

• Proven track record in the support of TCP / IP networks and MS Windows server operating systems. 

• Working knowledge of Microsoft Active Directory

• Detailed knowledge in the management and support techniques required to maintain Microsoft products that include operating systems and SQL Server as well as the MS Office suite of applications

• Knowledge of applications used within Healthcare

• Knowledge or project management methods and principles

• Ability to work as a team player as well as on own initiative to achieve targets set by IT Helpdesk or IT Management 

• Ability to work under pressure and fixed time scales

• Excellent communication an inter-personal skills

• May be required to participate on department on-call rota 

• Requirement to ensure IT Helpdesk calls are resolved within fixed service level agreements 

Contract type

Permanent

Full time

37 hours

Location and Working Pattern

This role will be based in Information Management within Kirklands 

The working pattern for this role is Monday - Friday 9am to 5pm 

Looking to find out more?

If youre looking to find out a bit more, then we would love to hear from you!

Please contact Stuart Wallace on Stuart.Wallace@lanarkshire.scot.nhs.uk

For enquiries regarding the application form or recruitment process, please contact Mackenzie Logan, Recruitment Administrator on Mackenzie.Logan@lanarkshire.scot.nhs.uk  (Please remember to include the job title and reference number in your email)

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshires benefits include:

• A minimum of 27 days annual leave increasing with length of service

• A minimum of 8 days of public holidays

• Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)

• Paid sick leave increasing with length of service

• Occupational health services

• Employee Counselling services

• Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Further Information

For more information on the role, please refer to the Job Description. If youre looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.

Additional Information for Applicants

• Posts close at midnight on the indicated date
• For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately
• Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates
• Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues
• We recommend using the Internet Browser 'Google Chrome' or 'Microsoft Edge' when using Jobtrain
• Once you have submitted your application form you will be unable to make any amendments

In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another.

We anticipate a high level of interest in this position and may close the advert once sufficient applications are received.  Please complete and submit your application early.

*Care experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential childrens setting/secure unit.

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.

NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.

We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk.

Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.

From 1 April 2024, the working week for NHS Agenda for Change workers in Scotland will be reduced.  Full-time hours will reduce from 37.5 to 37 hours (pro rata for part-time staff) without loss of earnings.

NHS Lanarkshire will implement this change but it may not be possible to fully transition from 1 April and there may therefore be some areas of the organisation where implementation may take longer.  If the department is currently unable to safely accommodate the reduced hours from 1st April, you may be required to work 37.5 hours per week until the department can meet the requirements without impacting patient safety - you will, of course, be remunerated accordingly. NHS Lanarkshire is committed to full implementation of the 37 hour working week across all areas as soon as it is safe to do so.

NHS Lanarkshire Recruitment Website

Care to join us?