Service Administrator

Murray Recruitment have an excellent permanent opportunity for a Service Administrator for our client, who are a well-established and successful Building Services provider based in Aberdeen.

Reporting to the Operations Manager and working as part of a team, you will be working in a very busy environment carrying out a variety of tasks.

Responsibilities;

• Deal with incoming enquiries
• Generate & plan work instructions for Engineers
• Managing PPM and Reactive works
• Monitor job progress, recording on the work orders and keeping customers informed thought the
• work process
• Ensuring all work orders are closed in a timely fashion and within SLA, completing all fields with
• relevant information, such as purchase orders, service reports and log notes
• Checking and ensuring that technicians paperwork, service reports and timesheets etc. are completed
• accurately and on time
• Timely preparation of statistics for monthly client reports
• Planning reactive works and organising PPMs for the month ahead

Experience;

• Previous Helpdesk, Scheduling or Planning experience would be advantageous however not essential.
• Excellent customer service skills.
• Computer literate with working knowledge of Microsoft Outlook, Word and Excel.
• Excellent eye for detail and accuracy.
• Ability to manage your workload and work on your own initiative.
• Due to the nature of the contract you will be required to go through a basic disclosure check.

Offering

• Salary up to £25k DOE
• Working hours Monday - Friday - 8am - 5pm (1 hour lunch office based)
• Holidays - 35 per year
• Pension

If you are interested in this position, please apply today by sending your CV.

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