Service Desk Adviser

What you'll do

As a Service Desk Adviser, you play an integral part in keeping our Global (fixed technology) Customer's connected. Using your communication and interpersonal skills, you will record and prioritise a range of incidents whilst managing customers' expectations around resolution times. Taking ownership of high-impacting incidents by quickly co-ordinating a recovery plan with wider business and beyond contact points is key to helping deliver a world class customer experience and prompt resolution. Contact is multi-channel and we strive to resolve customer queries at the first point of contact; 24hrs a day 7 days a week. Being a high-performing Service Desk Adviser is fundamental to the both the immediate customer impression but also sets the tone for the ongoing customer relationship.

Who you are

• Customer focused with excellent communication skills (verbal, written and listening)


• Ability to multi-task and work under pressure whilst maintaining a professional manner


• Fixed and Wireless Networking infrastructure experience is useful, but not essential - IP-VPN, DSL & Telephony


• Previous Service Desk/Incident Management experience is useful, but not essential


• An understanding of the principals of ITIL is useful, but not essential


Not a perfect fit?

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.


• 28 days holiday (with the option to buy or sell 5 days) plus public holidays


• Flexible working: rotational shift work including 7am-7pm Mon to Fri and 1 day every 2nd weekend


• Pension matching scheme of up to 10%


• 5 paid days leave for charity projects


• MyChoices portal - cycle to work scheme, 100's of retail discounts, shares and salary sacrifice schemes


• Vodafone family and friends discount


• Global parental leave policy for all new parents which includes 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary


• Access to Vodafone Learning Organisation (GROW) and LinkedIn Learning


Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.


• Customer focused with excellent communication skills (verbal, written and listening)


• Ability to multi-task and work under pressure whilst maintaining a professional manner


• Fixed and Wireless Networking infrastructure experience is useful, but not essential - IP-VPN, DSL & Telephony


• Previous Service Desk/Incident Management experience is useful, but not essential


• An understanding of the principals of ITIL is useful, but not essential
  
  You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.


As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.


• 28 days holiday (with the option to buy or sell 5 days) plus public holidays


• Flexible working: rotational shift work including 7am-7pm Mon to Fri and 1 day every 2nd weekend


• Pension matching scheme of up to 10%


• 5 paid days leave for charity projects


• MyChoices portal - cycle to work scheme, 100's of retail discounts, shares and salary sacrifice schemes


• Vodafone family and friends discount


• Global parental leave policy for all new parents which includes 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary


• Access to Vodafone Learning Organisation (GROW) and LinkedIn Learning