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Service Desk Analyst

Getronics

Service Desk Analyst

£24918

Getronics, Blythswood New Town, Glasgow City

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 7 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 59daca20509f474bbe68f6135ef8cdab

Full Job Description

  • You will be responsible for answering calls from clients, within stated time guidelines

  • Ability to analyse and interpret client enquiries to ascertain and solve their issue

  • Proactively provide accurate and creative solutions to client problems, while meeting all predefined quality measurements

  • You will be a 1st point of contact for clients to provide information, advice or instructions to assist the clients' enquiries

  • Client satisfaction is a main priority in all work undertaken

  • Ability to record client enquiries and process paperwork / systems relevant

  • Liase internally with colleagues, vendors and management to enable client enquiries to be answered and problems resolved

    Relevant experience working in a customer service environment

  • Experience in a technical helpdesk environment

  • Technical qualification would be beneficial

  • Strong communication skills with clients, colleagues and management

  • You will take on full responsibility, with customers at your focus, and the ability to make good judgements

  • Taking initiative

  • Participation in an On-Call schedule and flexible if emergencies occur

  • Time managed and organised, you can meet SLA's that are prescribes and take appropriate action to ensure none of them are exceeded

  • You will be able to work as a team with colleagues, building relationships remotely, and discuss options with subject matter experts, vendors or management when unable to resolve an incident or request

  • Strong analytical capability

    Getronics is a global ICT integrator with a long history that extends over 135 years, across various locations in the UK, Europe, Asia Pacific and Latin America.


    • Getronics are the founders and leading member of the Global Workspace Alliance with a unique model provides customer with consistent IT services.

    Our vision is to reimagine the digital future one customer at a time.

    What we can give working week with flexible working options, giving you that much needed work / life balance
  • Hybrid working between our Glasgow office and home

  • Great opportunities for career progression to 2nd line support and throughout the business

  • 25 days holiday (with the opportunity to buy / sell extra days) plus statutory bank holidays

  • Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available

  • Employee Referral Scheme

  • Flexible benefits package that aims to offer something for everyone

  • GetVibes our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!

  • 24 / 7 advice and support across a wealth of topics with free access to our Employee Assistance Programme

  • To give back to the community and in support of our global ESG programme, you'll be given 1-day paid leave to participate in local volunteering projects

  • Company Pension Scheme, plus life assurance, and access to our free Digital GP app via Aviva

  • Private medical cover after 12 months

  • Global Recognition Program 40+ awards were made last year in the UK under our RecogniseMe scheme