Service Engineer

Are you an experienced Service Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time?

Our Service Engineers are essential to efficiently & effectively assist our customers, assisting with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.

Your duties will include:

• Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards


• To demonstrate & explain correct product care to customers


• Be customer focused and provide a high level of service to every customer


• Making sure optimum stock levels are maintained to ensure jobs can be effectively resolved and completed


• Completing service calls as scheduled and in a timely manner using our, "Right First Time" approach, helping to reduce any cancelled appointments


• Accurate and timely completion of paperwork and regular updating of the supplied PDA device
  
  Experience of uPVC installation and maintenance (or relevant qualification)


• Excellent customer service skills and experience in a customer facing environment


• Be able to work on your own initiative in a standalone field based role


• A willingness to travel as required and show flexibility within the working week


• Good time management skills


• Good communication skills


• A full driving license
  
  Competitive basic salary


• Van (for business use only)


• Employee Perks and Benefits


• Discounted Employee Product Purchase Scheme


• Paid time off to volunteer


• 31 Days Holiday, increasing to 33 days after 2 years of service, plus your birthday off