Service Manager

Our fitness equipment is of the highest quality and our Service team play a critical role in achieving our business objectives and offering our clients the best experience by providing the best customer experience through service and support. The Service Team, acting as a liaison between Customers and other Departments, provide services and information required to resolve any Product Service Related issues with the equipment supplied by Origin with accuracy, efficiency, and enthusiasm.,

• Manage, lead and support the Service & Engineer team


• Providing training to the Service & Engineer Team.


• Monitor the daily workloads of team members and make adjustments to ensure adequate coverage and that correct procedures are followed. Identify system and workflow improvements to enhance the team's efficiency.


• Interact with customers via telephone and email to provide information and service and maintenance related assistance.


• Co-ordinating and planning engineers' routes and scheduling service repairs and call outs in line with company agreements and KPI's.


• Follow internal procedures to efficiently record and maintain database information.


• Ensure productivity standards, KPI's and targets of 1st time fix within 48hours are met whilst maintaining the highest level of customer service and helping Origin Fitness achieve our vision.


• Liaise with company departments to ensure that all customer experience are of the highest standard.


• Onboarding and training new employees.


• Use computer systems to track, gather information, and/or troubleshoot customer issues.


• Refer unsolved customer issues to designated departments or supervisor for resolution.


• Drive efficiencies and continuous Improvement


• Identify areas to generate additional revenue and implement the necessary procedures to achieve this


• Be able to upsell additional products and services
  
  We are seeking forward-thinking and highly motivated individual with a desire to provide excellent customer service and strong people management and leadership skills, effective communication skills, a creative problem- solving ability, a people- first attitude, capable multi tasker, problem solver and trouble shooter with a hunger for developing the service team and the business., Minimum 5 Service experience ideally from working in a Service & Repair team


• Minimum 2 Years Managerial Experience


• Proven track record of maintaining the highest levels of customer satisfaction


• Strong Computer Literacy (word, excel, email etc)


• Excellent verbal and written communication skills


• High level of attention to detail


• Able to work on own initiative


• Reliable


• Team Player


• Ability to learn quickly


• Ability to work well under pressure and to be handle criticism well


• Salesforce CRM experience an advantage


• Mechanical knowledge


• Ability to plan, Customer service: 5 years (preferred)
  
  We are an innovative, growing company working towards our vision of being the best commercial fitness equipment supplier in the UK. We are passionate about delivering the best customer experience and pride ourselves on building lasting relationships with our customers.
  
  Origin Fitness, 21 Cliftonhall Road, Newbridge EH28, Hybrid work

£37,500 - £45,000 a year - Permanent, Full-time, Pulled from the full job description

• Company events


• Company pension


• Free parking


• On-site gym


• On-site parking


• Work from home, Your Career


• Be part of a vibrant, growing company with 58 staff.


• Training and support to help develop your skills.


• Opportunities to progress within the business.


• Manager support through regular 121s and a personal development plan


We care about our team. Here are just a few of the perks;

• Free to use staff gym at head office (HQ Staff Gym with our latest equipment)


• Free staff car parking at head office (HQ Staff Car Park)


• Regular staff events, socials and parties


• 33 days annual leave inclusive of Bank Holidays. We close for Christmas and New Year to ensure everyone can enjoy a well-deserved rest


• A joint contributory pension scheme - Origin Fitness match up to 5%


• Parental/Family leave


• Flexible working company ensuring that employees can work from home, remotely or HQ as needed


• First 12 weeks would be office based and thereafter would operate on a more Hybrid model


• Find out more at originfitness.com/working-at-origin


Job Types: Full-time, Permanent

Pay: £37,500.00-£45,000.00 per year

Benefits:

• Company events


• Company pension


• Free parking


• On-site gym


• On-site parking


Schedule:

• Monday to Friday


Supplemental pay types:

• Yearly bonus