Service Team Leader

We are currently looking for a Service Team Leader to join our service department. The successful candidate will work alongside the Service Manager, assisting the service and call out team.,

• Assisting and coordination of Service Engineers


• Providing general assistance and guidance to the Service team


• Reviewing engineer's routes to maximize production and reduce travel times, fuel costs etc.


• Ensuring all planned visits are completed per calendar month including insurance items.


• Co-ordinating engineers holidays ensuring adequate resource is available year round to manage the company workload, call out rota and customer expectations.


• Reviewing and influencing engineers productivity


• Co-ordinating external and internal training requirements and mentoring the teams progression.


• Undertaking H&S Audits and ensuring overall H&S compliance


• Providing customer technical support as required and improvement and repair opportunities to Account Manager.
  
  To apply you will have demonstrable experience as a Lift Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience. Additionally, experience of managing / coordinating a team would be an advantage, although training will be provided by the Service Management team.


A level of IT experience is necessary in word, excel and outlook.