Software Delivery Manager

Job Description Summary

As a Software Delivery Manager at GE Digital, you'll provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, technical support, renewals, outcome attainment, and customer advocacy, with a Digital focus. You'll also be responsible for departmental operations planning and execution of professional activities within a technical discipline.

Job Description

Did you know that research has shown that women [and people of color] are less likely to apply to a job unless they meet 100% of the requirements? GE Digital is committed to building an inclusive workplace where everyone feels like they belong and can bring their entire selves to work - this drives our innovation! Even if you don't meet every one of the preferred criteria in this job description, we encourage you to still apply as you might be a fantastic fit for this role, or other currently open roles.

As a Software Delivery Manager at GE Digital, you'll provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, technical maintenance renewals, outcome attainment, and customer advocacy, with a Digital focus. You'll also be in charge of departmental operations planning and execution of professional activities within a technical discipline. Did you know that research has shown that women [and people of color] are less likely to apply to a job unless they meet 100% of the requirements? GE Digital is engage into building an inclusive workplace where everyone feels like they belong and can bring their entire selves to work - this drives our innovation! Even if you don't meet every one of the preferred criteria in this job description, we encourage you to still apply as you might be a fantastic fit for this role, or other currently open roles.

Essential Requirements:

• Performing and managing the deployment of interacting complex enterprise software and software dependencies.


• End-to-end in charge of the Software Delivery part of projects to meet the schedule, cost and quality commitments.


• Good knowledge of IT infrastructures (e.g. High Performance Storage Systems, or IT Networks, or OS/VM environments)


• Project Execution control: Building effective Work Breakdown Structures (WBS).


• Trigger and validate engineering Gate Reviews (Solution, Factory Testing Readiness, Site Acceptance Readiness)


• Implement software delivery performance measurement indicators;


• Drive excellence in execution through continuous improvement and change management


• Assist tendering with the validation of the delivery model and estimations in coordination with the Regional Operations team and the Global Workforce Manager.


• Validate the Scope review at Tendering stage in coordination with the Solution Design team In collaboration with Maintenance & Support


• Ensure a smooth transfer to maintenance of ending projects through coordinated knowledge transfer.


• Comply and contribute to elaboration of relevant Quality Procedures, work instructions and Processes in Quality Management System


• Demonstrate EHS leadership and ensure Zero Deviation Plan is implemented in their area of liability


• Demonstrates and encourages positive, customer focus with a 'can do' attitude;


Qualifications/Requirements:

• Bachelor's degree from an accredited university or equivalent experience. Ideal subjects: Computer Science, IT Networking, Software Development


• Experience with Advanced Distribution Management Systems (ADMS) Electrical Networks


• Proven experience in Services - Software Commissioning


• On Time Delivery


• Costs deviation and promised budget (effort) deviation


• Software Delivery Processes Compliance


• Customer Satisfaction Travel - Subject to project demands, candidate would need to travel to customer sites, both internally and outside of UK;


Desired Characteristics:

• Extensive experience in software delivery organization, with operation (project delivery) background


• Strong background in integration aspects related to computer systems


• Industry knowledge in the field of operation and multi sites project organizations


• Process and methodology oriented


• Ability to remotely drive people towards a common goal


• Highly collaborative and able to work across the organization to accomplish common goals


• Driving change;


• Project Execution control: Building effective Work Breakdown Structures (WBS).


• Trigger and validate engineering Gate Reviews (Solution, Factory Testing Readiness, Site Acceptance Readiness)


• Implement software delivery performance measurement indicators


• Drive excellence in execution through continuous improvement and change management


• Assist tendering with the validation of the delivery model and estimations in coordination with the Regional Operations team and the Global Workforce Manager.


• Validate the Scope review at Tendering stage in coordination with the Solution Design team In collaboration with Maintenance & Support


• Ensure a smooth transfer to maintenance of ending projects through coordinated knowledge transfer.


• Comply and contribute to elaboration of relevant Quality Procedures, work instructions and Processes in Quality Management System


• Demonstrate EHS leadership and ensure Zero Deviation Plan is implemented in their area of responsibility;


• Demonstrates and encourages positive, customer focus with a 'can do' attitude;


Note: The role is remote until July 2024, when our office will be open and then the role will remain Hybrid mode.

Additional Job Description

Additional Information

Compensation Grade

LPB1

Relocation Assistance Provided: No


• Performing and managing the deployment of interacting complex enterprise software and software dependencies., Bachelor's degree from an accredited university or equivalent experience. Ideal subjects: Computer Science, IT Networking, Software Development


• Experience with Advanced Distribution Management Systems (ADMS) Electrical Networks


• Proven experience in Services - Software Commissioning


• On Time Delivery


• Costs deviation and promised budget (effort) deviation


• Software Delivery Processes Compliance


• Customer Satisfaction Travel - Subject to project demands, candidate would need to travel to customer sites, both internally and outside of UK;


Desired Characteristics:

• Extensive experience in software delivery organization, with operation (project delivery) background


• Strong background in integration aspects related to computer systems


• Industry knowledge in the field of operation and multi sites project organizations


• Process and methodology oriented


• Ability to remotely drive people towards a common goal


• Highly collaborative and able to work across the organization to accomplish common goals


• Driving change;


• Project Execution control: Building effective Work Breakdown Structures (WBS).


• Trigger and validate engineering Gate Reviews (Solution, Factory Testing Readiness, Site Acceptance Readiness)


• Implement software delivery performance measurement indicators


• Drive excellence in execution through continuous improvement and change management