Solutions Designer

Job Role: Solutions Designer 

Department: Operations – Solutions, Design & Digital

Location: Edinburgh

Contract Type: Permanent

Hours: Full time (Monday – Friday, 35 hours per week)

Salary Details: Competitive salary and additional benefits

Closing Date: 17th May 2024

About Hampden & Co

As a forward-thinking, socially responsible private bank, Hampden & Co provides bespoke banking to high-net-worth and affluent clients, their families and associated businesses.

We recruit people to join our team who are motivated to work together to help our clients achieve their aspirations and who take ownership to deliver the exceptional experience our clients expect.

About the role

We have an excellent opportunity for Solutions Designer to join our Solutions, Design & Digital team in Edinburgh.

The role is required bridge the gap between business needs and technical capabilities by creating solutions and supporting initiatives across the entire business. Responsible for documenting, updating, and owning enduring design artifacts for the Bank. Supporting Digital Product Ownership is a large part of the role.

This role is suited to you if you are motivated to work as part of a team, to take ownership of their responsibilities and to deliver at pace.

The ideal candidate for the role will have:

·      Excellent attention to detail and high levels of accuracy.

·      Strong problem solving-skills, with a creative and analytical approach.

·      The ability to manage expectations and meet agreed deadlines.

·      Highly organised with the ability to manage multiple and changing priorities at once.

·      Works effectively under pressure.

·      Thinks outside the box but works with integrity and discretion.

·      Self-motivated and pro-active.

·      Undertake or support ad-hoc business projects as required.

·      Ability to develop and maintain strong relationships with stakeholders.

·      Ability to challenge stakeholders to reach feasible solutions.

·      Effective interpersonal and communication skills (both written and oral).

·      Presents appropriate recommendations in a clear, concise, and accurate manner.

·      Pro-active, with the ability to work alone where required.

·      A dedicated team player.

·      Contributes positively to team morale.

·      Contributes to ideas and group discussions.

·      Suggest amendments to policies and procedures to support the Bank’s continuous improvement process.

Main responsibilities / key duties:

·      Interpret and support the elaboration of business requirements.

·      Translate business requirements into solution design options and recommendations.

·      Devise and design appropriate technology enabled solutions for any part of the business taking client and colleague needs, cost, risk, resilience, regulation, and security into consideration.

·      Work with the business, product teams, IT, change, third party suppliers and other external stakeholders to agree proposed solutions, ensuring trade-offs and risks are understood.

·      Document solutions, interfaces, and interactions, working to simplify complex designs and explain design options and recommendations clearly to various stakeholders.

·      Supporting (no execution) testing, triaging, and troubleshooting results

·      Maintain a library of standard design and architecture documents and promote its use.

·      Understand design proposals from external suppliers, and support and present recommendations to senior stakeholders.

·      Create design deliverables that meet security and web / digital standards (incl. accessibility).

·      Participate and occasionally lead in sharing best practice and adoption of design standards, trends and patterns to develop products and services.

·      Contribute to ongoing business plans, including budget forecasting and monitoring.

·      Contribute to strategy with understanding of the whole business context.

·      Digital & technical product ownership and supplier management.

·      Digital application support. 

·      Support incident resolution with business, system, and architecture knowledge.

·      Business or technical lead for change portfolio initiatives.

·      Responsible for visual design system for digital client experience.

How do I apply?

To apply for the role, please submit your CV and a covering letter (including current salary package), demonstrating your suitability for the role.

No agencies please.

On occasion, we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly, to avoid disappointment should the closing date be brought forward.