Support Retail Manager

Strathcarron Hospice Retail is seeking to recruit a Support Retail Manager
to assist across our 12 locations in the local Forth Valley area.

Duties include covering for absences of other Retail Managers, day to day
management of the charity shops and assisting in the development of our
new Stenhousemuir Store and Furniture Store.

We are looking for applicants with good communication skills, strong retail
backgrounds with experience in visual presentation, marketing strategies,
and stock control. You will work closely with other Retail Managers and our
volunteers to maximise sales and provide excellent customer service.

We are ambitious to develop our shops and you will be instrumental in
driving projects to implement new systems, ideas and products.

Applicants must have a clean driving licence and access to the use of a
vehicle to enable them to visit any of our outlets.

Applicants should be flexible and able to work at weekends and cover other
shops when required.

This post is subject to a check by Disclosure Scotland, To provide cover to retail units including the new Stenhousemuir outlet and
Furniture Store to ensure the maximisation of sales and profitability of our
shops. To undertake specific projects to ensure the smooth running of the retail
units., Planning and Organising

• To provide cover to individual shops as directed, ensuring adequate and

appropriate cover is provided for the shop trading hours.

• To meet agreed sales targets.


• To manage and co-ordinate the day to day retail activities and volunteer team

within the shop.

• To manage the agreed stock rotation system within shop to ensure stock

displayed is both regularly refreshed and updated.

• To manage and co-ordinate window and shelf displays within the Shop

operational guidelines.

• To manage and co-ordinate the processing of donated goods within agreed

guidelines selecting appropriate goods for sale/recycling.

• To operate and manage a pricing policy to maximise profit from donated goods.


• To ensure efficient and effective shop operations by following guidelines to

include stock storage and disposal of rubbish.

• To manage and co-ordinate the sale and stock control of all bought in goods

including Christmas cards.

• To liaise and assist in the transfer of goods to other shops.


• To select appropriate goods suitable for realising more money through e-bay, or

specialist vintage shops.

• To train new volunteers.


6. Financial and Security


• To control expenditure of a small petty cash float.


• To control expenditure, minimise costs and authorise expenses within budget.


• To seek opportunities to maximise value from donated goods according to Shop

Policy.

• To ensure daily banking with accurate and timely completion of daily sales

ledger and weekly reporting.

• To follow agreed till and cashing up procedures when handling money.


• To ensure correct procedures are followed by the shop for the sale receipt of

donated money.

• To ensure that Health and Safety and Trading Standards regulations are

adhered to within the individual shop.

• To ensure that Hospice and Shop policies are adhered to.


• To maintain adequate security and safety of shop, money, goods and personnel.


• To promote and develop Gift Aid for donated stock.


• To report accidents according to Hospice policy and report any maintenance

requirements according to guidelines.

• To follow security procedures when handling donations.


• To ensure shop volunteers are trained in fire/evacuation procedures.



Customer Service


• To provide excellence in customer service at all times.


• To show real appreciation to donors for all donated goods at all times.


• To deliver and maintain high standards of presentation, stock, and

housekeeping

• To actively listen to customers and volunteers to demonstrate time and care.






• To co-ordinate with the Fundraising Manager regarding the efficient collection

and distribution of donated items as required.

• To create a welcoming, happy and appreciative atmosphere for customers and

shop volunteer team.

• Encourage team work and exhibit leadership values.


• Positively promote the role and working of the Hospice within the community.


Professional


• Attend staff meetings as required.


• Ensure shop volunteer team is regularly briefed on key issues, activities and

changes to policy.

• Engage volunteers in the communication loop with timely and effective

information.

• To develop self to enhance performance within the role and attend training

courses as identified/required.

• To support and carry out an induction programme for all new volunteers and

ensure ongoing training.

6. SYSTEMS AND EQUIPMENT


• Computerised till system.


• Tagging guns


• Vacuum Cleaner


• Telephone


• Roller Shutters


• Heaters


• Diary/Communications Book


• Uplift and Delivery record book


• Cash ledger


• Daily Sales


• Volunteer Rotas


• Rag Receipt book


• Operational Manual


• Petty Cash Book



7. ASSIGNMENT AND REVIEW OF WORK


• Responsible for daily operations of individual shop as required, helping to

achieve their weekly, quarterly and annual sales targets.

• Annual Performance and Development review system.


• Monthly Shop Manager Meetings.


• Mandatory training.


8. DECISIONS AND JUDGEMENTS


• Quality of donated goods


• Arranging appropriate volunteer cover


• Arranging sales initiatives when appropriate


• Pricing in line with policy and local climate





9. COMMUNICATIONS AND WORKING RELATIONSHIP


• Customers - serving and assisting with enquiries and sales


• Volunteers - managing, assigning tasks and building good working relationship


• Shop Management Staff - reporting and seeking assistance


• Donors - thanking and assisting with enquiries


• Rag Merchant, Refuse Collectors, Security Guards/Centre Management


• Volunteer Co-ordinator - communicate regarding volunteer recruitment and

management

• Maintenance Department for transport and repairs, Occasionally being a lone worker


• Managing volunteer performance/expectations


• Window Displays and merchandising


• Sorting dirty/soiled donations


• Generating sales when no control over goods


• Lack of space


• Lack of volunteers


• Temperature, (if applicable): From 28th February 2011 the Scottish Government

introduced a new membership scheme to replace and
improve upon current disclosure arrangements for people who
work with vulnerable groups. If the duties of this post involve
regulated work with children and young people and/or protected
adults, the successful candidate will require to be a member of the
PVG Scheme and consent to Strathcarron Hospice obtaining a
Scheme Record or a Scheme Record Update, if they are already a
member of the Scheme. More information of the PVG Scheme can
be found at www.disclosurescotland.co.uk




Police Act Disclosure Check
(if applicable): If the duties of this post require the declaration and validation of
criminal convictions, the successful candidate will be required to
complete a standard or enhanced Police Act Disclosure Scotland
check prior to any offer of appointment being made. In the event of
employment, any failure to disclose such convictions could result
in the withdrawal of any offer, disciplinary action or dismissal by
Strathcarron Hospice.

Confidentiality: In the course of your duties you may have access to confidential
information concerning patients or staff. Unauthorized disclosure
or removal of information may lead to consideration of disciplinary
action.

Equality in Employment: Strathcarron Hospice fully supports the principle of equality in
employment and opposes all forms of unlawful and / or unfair
discrimination which cannot be shown to be justified. Strathcarron
Hospice is committed to ensuring equality of treatment for both
present and potential employees.

No Smoking Policy: In line with Strathcarron Hospice's No Smoking policy, Strathcarron
Hospice is a smoke free environment. This means that smoking will
not be permitted by staff anywhere within the Hospice premises
including residences and grounds

Health & Safety: All employees have a responsibility for their own health & safety
and the health & safety of others who may be affected by what
they do. Employees also have a duty to co-operate with their
employer by following Strathcarron Hospice policies and
procedures and safe systems of work; by using equipment safely
and by bringing any shortcomings in health and safety
arrangements to the attention of their employer. Where something
is provided in the interests of health & safety employees must not
interfere or misuse it. All employees have a legal responsibility to
report any shortcomings in terms of this in their area. Managers
and supervisors have a responsibility for monitoring health &
safety arrangements and ensuring staff are following policies and
procedures and safe systems of work.

Partnership Agreement: Contributing to the development of partnership working by:
supporting Strathcarron Hospice in delivering its goals and
objectives; supporting continuous improvement in own
performance and the performance of the department, directorate
and Strathcarron Hospice; attending training, development and
other activities aimed at improving own skills and for the benefit of
the organisation and patient care.


• Experience of managing a team


• Previous retail experience


• Cash handling experience


• Experience in a customer service environment


• Responsible attitude


• A flexible approach to work


• Good housekeeping
  
  To operate and develop profitable second hand retail outlets to secure funds for

the Hospice.

• To raise awareness of the Hospi ce, it's brand and services in the community.


• To develop and promote good working relationships with volunteers.


• To work alongside the Hospice complying with relevant policies.


• To investigate all possible venues for maximising sale of both donated and

bought goods., Location: Strathcarron Hospice.

Salary Scale: Band 2, £23,362 to £25,368 per annum, pro-rata

Hours: Full Time 37.5 hours per week or Part Time 22.5 - 35 hours per
week

Employees may be required to vary the pattern of their working
week subject to the exigencies of the service.

Duration: Permanent

Annual Leave: 27 days rising to 29 days after 5 years' service and to 33 days
after 10 years' service plus 8 public holidays (pro rata).
Or
202.5 hours rising to 217.5 hours after 5 years' service and to
247.5 hours after 10 years' service plus 60 hours public holiday
(pro-rata)

Sick Leave & Pay: In accordance with Strathcarron Hospice provisions

Superannuation: This post is superannuable under The Falkirk Council Local
Government Superannuation Scheme and your remuneration will
be subject to deduction unless you choose to opt out of the
scheme.

Right to work in the UK:
Strathcarron Hospice has an obligation to ensure it does not
employ any worker who has not been granted the relevant
permission to work in the UK. This permission is without exception
granted by the UK Border Agency. We are required to check the
entitlement to work in the UK for all prospective employees,
regardless of nationality or job category

Pre-employment Health Assessment:
No appointment can be confirmed until a satisfactory
medical examination has been undergone.