Switchboard Operator

NHS Fife have an exciting opportunity for a Telephonist to join our NHS Fife Switchboard team at Victoria Hospital, Kirkcaldy. We are looking for an individual who is organised and has a positive approach to work. You should be ready for a challenge and also enjoy working as part of a team. Duties will include all aspects of using a computerised Switchboard to handle calls and respond to queries. This post will require shift work and you will need to have the ability to work all shifts across a 24 hour period, 7 days a week. The post requires excellent communication skills, both written and oral, and will mostly involve handling calls into the Switchboard from both internal and external callers, responding to pager requests, responding to emergency calls, monitoring alarms and providing advice and support on telephony services to NHS employees and the public. Full training will be given to you, but knowledge of NHS Fife would be an advantage. The post is based at the Victoria Hospital, Kirkcaldy. As part of the 24/7 integrated service, and once fully trained, opportunities may be available to be trained within other areas of the service including Scanning, DHRS, A&E and MIU.

For informal enquiries please contact Johan Jack, Switchboard Supervisor at Johan.jack@nhs.scot or on  ext. 29152. 

NHS Scotland is reducing their full-time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay.  This reduction will also be applied pro rata for part time staff.  This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week.  If you have any questions or concerns, please contact the Recruiting Board.

NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.